Allison Ortiz
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Telecommunications Specialist
Tailored Brands
02.2022 - Current
- Handled customer inquiries and complaints courteously and professionally.
- Maintained customer satisfaction rating of of 9.5 out of 10.
- Tracked customer service cases and updated service software with customer information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service
Maximus IRS
06.2021 - 12.2021
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Reduced response times by creating a comprehensive knowledge base for quick reference during customer interactions.
- Answered constant flow of customer calls with minimal wait times.
Customer Service
Tanglewilde Veterinary Clinic
10.2020 - 06.2021
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
Overnight Customer Service
Sunset Animal Hospital
02.2018 - 10.2020
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Increased accuracy of medical records by diligently updating patient information during each visit.
Skills
- Attention to detail
- Data Entry
- Strong written and verbal communication skills
- Thrives in fast-paced environments
- Ability to multitask effectively
- Documentation
- Microsoft Excel
- Customer Support
- Detail-Oriented
- Adaptability
- Problem-Solving Abilities
- Critical Thinking
Timeline
Telecommunications Specialist
Tailored Brands
02.2022 - Current
Customer Service
Maximus IRS
06.2021 - 12.2021
Customer Service
Tanglewilde Veterinary Clinic
10.2020 - 06.2021
Overnight Customer Service
Sunset Animal Hospital
02.2018 - 10.2020
Houston Community College
Received diploma -
Edcouch-Elsa HS
Languages
Spanish
Professional Working