GORDON BROWN
Louisburg,Kansas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to return to the workforce after a three year hiatus since retiring from the telecommunications industry. Have excellent customer service skills as well as a fairly detailed knowledge of the products provided.
Overview
16
16
years of professional experience
Work History
Telecommunications Specialist
Century Link
07.2011 - 06.2021
- Create and update Outage Tickets to proactively provide current, detailed information regarding outages impacting multiple customers
- Worked with customers, account teams and technicians to ensure timely repairs, while avoiding repeat issues and staying focused on ticket quality.
- Managed a team of up to 20 technicians.
Telecommunications Specialist
Embarq/Century Link
02.2009 - 07.2011
- Investigated, analyzed, isolated and resolved issues on that had become chronic in nature, either due to repeated trouble reports or direct customer complaints.
- Led a chronic team whose primary task was to ensure down time was kept under 4.0 hours.
Telecommunications Specialist
Embarq
07.2005 - 12.2009
- Wrote procedures to assist with improved ways to lower outage time and improve production.
- Assisted testers, field technicians, management and customers with technical issues above and beyond the scope of ordinary circumstance.
- Taught teams of 10 to 15 people the basics of remote diagnostics to assist field technicians repair and install telecommunications equipment.
Assistant Manager
Liquor Depot (part time)
08.2005 - 06.2009
- Managed day to day operations and assisted customers with questions about products.
- Assisted 3 other employees with ordering and stocking of product.
- Operated cash register and handled bank deposit.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
High School Diploma -
TC Williams
Alexandria, VA06.1976
Skills
- Customer Service
- Attention to detail
- Management
- Teamwork and development
- Positive attitude
- Ability learn quickly
- Cashier experience
- Liquor Store Experience
Timeline
Telecommunications Specialist
Century Link
07.2011 - 06.2021
Telecommunications Specialist
Embarq/Century Link
02.2009 - 07.2011
Assistant Manager
Liquor Depot (part time)
08.2005 - 06.2009
Telecommunications Specialist
Embarq
07.2005 - 12.2009
High School Diploma -
TC Williams
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