Eloise Auzenne
FORT WORTH,TX
Summary
Results-driven Telecommunications Specialist with expertise in customer relationship management and account oversight. Proven ability to enhance service delivery through effective communication and team leadership. Accomplished Telecommunications Specialist recognized for strong communication and attention to detail. Experienced in managing customer accounts and facilitating timely service activation. Ready to contribute to improve customer relationships and operational efficiency.
Overview
23
23
years of professional experience
Work History
Telecommunications Specialist
T-Mobile
Irving, Texas
08.1999 - 08.2022
- Collaborated with customers and account teams to verify billing and services met contractual SLAs, ensuring compliance and customer satisfaction.
- Coordinate with account teams and external vendors for equipment installs, maintenance and disconnects.
- Processed contractual orders for Wireline and Wireless services, facilitating timely service activation for business customers.
- Trained and guided new staff on system usage and troubleshooting, enhancing service delivery for business customers.
Education
Some College (No Degree) - Accounting and Finance
Seattle Central Community College
Seattle, WASkills
- Customer relationship management
- Account management
- Data analysis
- System training
- Customer support
- Problem-solving abilities
- Attention to detail
- Team leadership
- Teamwork
- Effective communication
- Interpersonal skills
Timeline
Telecommunications Specialist
T-Mobile
08.1999 - 08.2022
Some College (No Degree) - Accounting and Finance
Seattle Central Community College