Allison Pacas
Methuen,MA
Summary
Versatile team member offering over4 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Plus, being an experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.
Overview
3
3
years of professional experience
Work History
Online Personal Shopper
Stop and Shop Supermarket
North Andover, MA
04.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
Assistant Manager
Market Basket
Methuen, MA
03.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Fulfillment Expert
Target
Methuen, MA
09.2021 - 03.2023
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Ensured the safety of employees by maintaining a clean, organized work environment and following best practices in warehouse operations.
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
Education
High School Diploma -
Methuen High School
Methuen, MA05.2024
Skills
Customer service expertise
Patience and Empathy
Attention to Detail
Decision-Making
Upbeat and Outgoing Attitude
Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Online Personal Shopper
Stop and Shop Supermarket
04.2023 - Current
Assistant Manager
Market Basket
03.2022 - Current
Fulfillment Expert
Target
09.2021 - 03.2023
High School Diploma -
Methuen High School