Allison Paxos Fanno
Dental Assistant & Office Management Professional
Port Clinton,OH
Summary
Detail-oriented administrative professional with experience in orthodontic and office management settings. Skilled in records coordination, patient communication, and day-to-day office operations, with a proven ability to manage teams, handle financial tasks, and maintain organized, efficient workflows. Seeking to bring strong organizational, multitasking, and communication skills to a fast-paced professional environment.
Overview
7
7
years of professional experience
Work History
Office Manager
Erie Marine Boats, Lifts, & Docks
09.2023 - 01.2026
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced customer satisfaction with timely and accurate delivery of title reports, meeting strict deadlines consistently.
- Improved the accuracy of financial statements by ensuring timely completion of reconciliations for all accounts.
Records Coordinator
Fleming & Wise Orthodontics
04.2022 - 08.2023
- Maintained accurate and up-to-date client records.
- Improved client satisfaction scores with personalized attention during intake procedure.
- Increased efficiency in patient intake flow, optimizing scheduling procedures and minimizing delays.
- Streamlined patient intake process, reducing wait times by implementing efficient data collection methods.
- Developed strong relationships with patients, providing comforting and trusting environment during their initial visit.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Coordinated patient records, ensuring accurate chart updates and organized documentation flow.
- Monitored record confidentiality, supporting compliance with privacy and office procedures.
Assistant Manager
Sunbeam Tanning
03.2019 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Fast Food Worker
Zoup!
11.2020 - 10.2021
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Developed system for quicker food preparation without compromising quality, meeting customer expectations for speed and taste.
Education
Radiology / Dental Assisting - Dental Assistant
Stark State College
Canton, OH 05.2001 -
High School Diploma -
Jackson High School
Massillon, OH 05.2001 -
Skills
Customer service
Communication
Multitasking
Problem solving
Organizational skills
Scheduling and calendar management
Timeline
Office Manager
Erie Marine Boats, Lifts, & Docks
09.2023 - 01.2026
Records Coordinator
Fleming & Wise Orthodontics
04.2022 - 08.2023
Fast Food Worker
Zoup!
11.2020 - 10.2021
Assistant Manager
Sunbeam Tanning
03.2019 - 12.2022
Radiology / Dental Assisting - Dental Assistant
Stark State College
05.2001 -
High School Diploma -
Jackson High School
05.2001 -