Summary
Overview
Work History
Education
Skills
Timeline
Generic

Allison Pierce

Largo

Summary

Dedicated airline and hospitality professional with over seven years of experience delivering reliable, attentive service in customer-facing roles. Skilled at assisting passengers through travel disruptions, supporting elderly and mobility-assisted travelers, and remaining calm and confident under pressure. Known for teamwork, clear communication, and providing a welcoming, safe experience for every passenger. Currently pursuing a Bachelor of Applied Science in Sustainability Management.

Overview

7
7
years of professional experience

Work History

Banquet Server

Hilton
St. Petersburg
05.2021 - Current
  • Provided high-level guest service for weddings, corporate events, and large-scale banquets, supporting events with hundreds of attendees.
  • Collaborated closely with team members, supervisors, and kitchen staff to ensure timely service and seamless event execution.
  • Managed multiple tasks simultaneously while maintaining a calm, professional demeanor in high-pressure environments.
  • Adapted quickly to changing guest needs, timelines, and special requests while prioritizing guest satisfaction and safety.

Customer Service Representative

Allegiant Air
St. Petersburg
08.2021 - 12.2024
  • Delivered exceptional customer service to airline passengers by assisting with check-in, boarding inquiries, baggage concerns, and travel disruptions.
  • Resolved customer issues related to delays, cancellations, and irregular operations with professionalism, empathy, and clear communication.
  • Maintained compliance with airline policies, security protocols, and safety procedures in a fast-paced airport environment.
  • Assisted elderly passengers and individuals with mobility needs, ensuring dignity, safety, and a positive travel experience.
  • Recognized as 'Star of the Month' for outstanding service and passenger care.

Fine Dining Server

Fogo de Chão
Indianapolis
04.2019 - 03.2020
  • Delivered personalized fine-dining service in a high-volume, fast-paced restaurant environment with up to 1,500 reservations on peak days.
  • Demonstrated strong attention to detail, menu knowledge, and guest engagement to enhance the dining experience.
  • Consistently received positive guest feedback for professionalism, attentiveness, and exceptional service.
  • Supported team operations during peak service periods, ensuring efficiency and guest satisfaction.

Education

Bachelor of Applied Science - Sustainability Management

St. Petersburg College
St. Petersburg, FL
12.2026

Skills

  • Customer Service
  • Team Collaboration
  • Conflict Resolution / De-Escalation
  • Safety Awareness & Policy Compliance
  • Time Management
  • Adaptability
  • Passenger Assistance & Empathy

Timeline

Customer Service Representative

Allegiant Air
08.2021 - 12.2024

Banquet Server

Hilton
05.2021 - Current

Fine Dining Server

Fogo de Chão
04.2019 - 03.2020

Bachelor of Applied Science - Sustainability Management

St. Petersburg College
Allison Pierce