Allison Reynolds
Emerson,NJ
Summary
Organized Emergency Communications Specialist with extensive knowledge of police department operations and procedures. Delivered exceptional clerical and operational support in high-volume office environments through strong written communication, problem-solving, and customer service skills. Managed diverse daily tasks independently while maintaining an upbeat demeanor and sound judgment.
Overview
1
1
Certification
1
1
year of post-secondary education
30
30
years of professional experience
Work History
Records / Administrative Assistant
BOROUGH OF DUMONT
Dumont, New Jersey
01.2025 - Current
- Provide administrative and records support within the Police Department, managing a variety of confidential, time-sensitive, and detail-oriented responsibilities.
- Coordinated processing of Open Public Records Act (OPRA) requests, retrieving and preparing responsive records while upholding confidentiality and accuracy.
- Processed and maintained department records, ensuring accuracy, organization, and compliance with established procedures to support efficient operations.
- Maintain organized records and documentation while managing multiple priorities and deadlines.
- Exercise discretion and sound judgment when handling sensitive, confidential, and law-enforcement-related information.
- Utilize strong organizational, written communication, problem-solving, and customer-service skills in a busy police department environment.
- Managed billing activities, payments, and related financial documentation, ensuring accuracy and detail to support financial integrity.
- Communicate professionally with members of the public, department personnel, and outside agencies regarding records, payments, requests, and administrative matters.
- Apply extensive knowledge of police department operations and procedures gained through nearly three decades of emergency communications experience.
POLICE / 9-1-1 DISPATCHER
Borough of Dumont
Dumont, New Jersey
09.1996 - Current
- Delivered emergency communications and dispatch services for a busy municipality and surrounding communities, facilitating effective Police, Fire, and EMS operations.
- Provide emergency communications and dispatch services for a busy, densely populated municipality and surrounding communities, supporting Police, Fire, and EMS operations.
- Maintain continuous awareness of emergency responder locations and activities to ensure effective coordination, officer safety, and clear cross-agency communication.
- Communicated calmly and compassionately with callers and emergency personnel during high-stress situations, ensuring clarity and support for all involved.
- Anticipated needs of responding personnel and patients, providing timely information and support to enhance safety and improve incident outcomes.
- Demonstrate strong independent judgment, decision-making, multitasking, and problem-solving skills in fast-paced emergency situations.
- Collaborate effectively with Police, Fire, EMS, and other agencies during complex and multi-agency incidents.
- Train and mentor new dispatchers and police department personnel on dispatch procedures, emergency communications, and operational protocols.
Education
College -
Bergen Community College
Paramus , NJ 09.1996 - 01.1998
High School -
Dumont High School
DumontSkills
- OPRA compliance
- Open records management
- record management
- Record keeping
- Billing management
- financial documentation
- Data accuracy
- emergency dispatching
Certification
- CPR/AED Certification
- First Aid Training
- CPR with Defibrillation Certification
Timeline
Records / Administrative Assistant
BOROUGH OF DUMONT
01.2025 - Current
College -
Bergen Community College
09.1996 - 01.1998
POLICE / 9-1-1 DISPATCHER
Borough of Dumont
09.1996 - Current
High School -
Dumont High School