Allison Rheinheimer
New Lenox,IL
Summary
Excels in assisting customers and helping other staff and is pleasant and experienced in managing seating, reservations and events. Also, skilled at creating a welcoming atmosphere when attending to guests and a team-player who is quick to help at any time. Additionally, is an expert in customer service with training in team management. Lastly, is a friendly and reliable individual who is excited to take initiative and provide excellent work.
Overview
5
5
years of professional experience
Work History
Host
Tom Kelly's Chophouse & Pub
2023.02 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers and food runners by cleaning the dining area so it was ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Front Desk Receptionist/Packager
Burns Photography
2022.05 - 2023.04
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, and sanitizing surfaces.
- Sealed, packed, and labeled packages to prepare materials for pickup at the studio.
Retail Associate/Cashier
TJ Maxxx
2021.06 - 2022.05
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Seasonal Retail Associate
Kohl's
2020.10 - 2021.01
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
- Wrapped, and packaged items to be delivered.
Stocker/Data Entry Intern
Cheap Keys Locksmiths
2019.06 - 2019.08
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of data entered into system to produce error-free reports.
- Secured and protected data from unauthorized access by complying with security protocols.
Education
Associate of Arts - Marketing
Joliet Junior College
Joliet, IL05.2024
High School Diploma -
Lincoln Way Central High School
New Lenox, IL05.2022
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Detail Oriented
- Telephone reception
- Active Listening and Communication
- Reliable and Trustworthy
- Payment Processing
- Adaptable to change
Accomplishments
- Achieved costumer satisfaction through effectively helping with answering questions.
- Resolved issues by communicating with management.
- Completed Associate's of the Art's Degree
Timeline
Host
Tom Kelly's Chophouse & Pub
2023.02 - Current
Front Desk Receptionist/Packager
Burns Photography
2022.05 - 2023.04
Retail Associate/Cashier
TJ Maxxx
2021.06 - 2022.05
Seasonal Retail Associate
Kohl's
2020.10 - 2021.01
Stocker/Data Entry Intern
Cheap Keys Locksmiths
2019.06 - 2019.08
Associate of Arts - Marketing
Joliet Junior College
High School Diploma -
Lincoln Way Central High School
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