Allison Robards
Jacksonville,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Jackson Hewitt Tax Service Inc
2012.01 - 2014.06
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Wait Staff Member
El Chico Tex-Mex Restaurant
2010.06 - 2012.01
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
Education
High School Diploma -
Temple High School
Temple, TX06.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Scheduling
- Administrative Support
Timeline
Customer Service Representative
Jackson Hewitt Tax Service Inc
2012.01 - 2014.06
Wait Staff Member
El Chico Tex-Mex Restaurant
2010.06 - 2012.01
High School Diploma -
Temple High School
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