Summary
Overview
Work History
Education
Skills
Timeline
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Allison Ross

Sheboygan Falls,WI

Summary

Driven worker with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Organized in work environments, and willing to take on added responsibilities.

Overview

8
8
years of professional experience

Work History

Restaurant Manager

Greece E Spoon
06.2017 - 08.2023
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions
  • Correctly calculated inventory and ordered appropriate supplies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Effectively managed payroll and timekeeping
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maximized quality assurance by completing frequent line checks.
  • Coordinated with catering staff to deliver food services for special events and functions.

Event Helper

John Michael Kohler Arts Center
07.2016 - 08.2019
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Provided exceptional customer service to all guests and escalated concerns where needed.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Planned and maintained event timelines to track milestones and successfully reach event goals.
  • Reported any damage or maintenance issues to manager.

Dishwasher

Catalunya
09.2015 - 06.2017
  • Followed supervisor instructions to complete tasks on time.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or items used often by kitchen staff.
  • Inspected dishwashing equipment and reported issues to supervisor.
  • Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
  • Washed dishes and assisted in bussing tables.
  • Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
  • Increased machine efficiency by scraping and pre-washing dishes.

Education

High School Diploma -

Sheboygan Falls High School
Sheboygan Falls, WI
06.2018

Skills

  • Passion for Customer Satisfaction
  • Hard Worker
  • Keeping Busy
  • Over Achiever
  • Customer Engagement
  • Complaint Resolution

Timeline

Restaurant Manager

Greece E Spoon
06.2017 - 08.2023

Event Helper

John Michael Kohler Arts Center
07.2016 - 08.2019

Dishwasher

Catalunya
09.2015 - 06.2017

High School Diploma -

Sheboygan Falls High School

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Allison Ross