Allison Shears
Grand Rapids
Summary
Professional team member with solid experience in collaborative environments. Skilled in effective communication, problem-solving, and adapting to changing needs. Known for reliability and delivering results through teamwork. Proficient in project coordination, conflict resolution, and maintaining high standards.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Team Associate
Walmart
11.2017 - 08.2025
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Trained new associates on operational procedures and customer service standards.
- Streamlined checkout processes, enhancing efficiency during peak hours.
- Assisted in maintaining store cleanliness and organization to improve customer experience.
Pharmacy Technician
Family Fare Supermarket
05.2010 - 09.2017
- Processed and filled prescriptions accurately to ensure patient safety and compliance with regulations.
- Assisted pharmacists in managing inventory levels and organizing medication storage systems efficiently.
- Provided exceptional customer service by answering inquiries and resolving issues regarding medications and health products.
- Trained new pharmacy technicians on operational procedures, enhancing team performance and workflow efficiency.
Customer Service Lead
Family Fare Supermarket
03.1992 - 05.2010
- Led customer service team to enhance client satisfaction and resolve complex inquiries.
- Developed training materials and conducted workshops to improve staff performance and efficiency.
- Implemented streamlined communication processes, reducing response times for customer inquiries.
- Monitored key performance indicators to assess team effectiveness and identify areas for improvement.
Education
Certification - Phlebotomy
Phlebotomy Training Specialists
Grand Rapids, MI10-2025
High School Diploma -
Rockford High School
Rockford, MI06-1992
Skills
- Customer service
- Problem-solving
- Attention to detail
- Following instructions
- Positive attitude
- Teamwork and collaboration
- Training and mentoring
- Flexible schedule
- Order preparation
Certification
- Phlebotomist Training & Certification - 3 week course
Timeline
Team Associate
Walmart
11.2017 - 08.2025
Pharmacy Technician
Family Fare Supermarket
05.2010 - 09.2017
Customer Service Lead
Family Fare Supermarket
03.1992 - 05.2010
Certification - Phlebotomy
Phlebotomy Training Specialists
High School Diploma -
Rockford High School