Allison Shelton Bennett
Aurora,CO
Summary
Proven track record in enhancing customer experiences and resolving complex issues, demonstrated at Auto Club Group AAA. Skilled in conflict resolution and data entry, adept at leveraging teamwork and problem-solving skills to exceed performance metrics. Maintains high standards of professionalism and reliability, ensuring customer satisfaction and operational excellence.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work History
Customer Advocate II
Auto Club Group AAA
Greenwood Village, CO
10.2016 - Current
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing emergency services.
- Listened to customers to actively assess issues and provide accurate information.
- Maintained up-to-date knowledge of product and service changes.
- Contacted outside providers on behalf of customers to help solve problems.
- Documented customer concerns and inquiry resolutions in internal computer system.
Pharmacy Technician
Walgreens
Aurora, CO
03.2014 - 04.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
High School Diploma -
Smoky Hill High School
Aurora, CO05.2009
Everest College
Aurora, CO 05.2014 - 05.2015
Skills
Customer services
Educating customers
Conflict Resolution
Inbound Call Management
Teamwork and Collaboration
Problem-solving skills
Data entry skills
Data Entry
Reliability
Timeline
Customer Advocate II
Auto Club Group AAA
10.2016 - Current
Everest College
05.2014 - 05.2015
Pharmacy Technician
Walgreens
03.2014 - 04.2016
High School Diploma -
Smoky Hill High School