Allison Solano
Gilbert,AZ
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
9
9
years of professional experience
Work History
Account Manager- Retail SMB
Verizon Wireless
05.2022 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Liaised with management and sales teams to develop targeted campaigns to increase business metrics and productivity, consistently achieving 145% to net activations.
- Led consultative meetings with customers to encourage repeat purchases and foster customer loyalty.
- Educated clients on new products or services to increase customer engagement with brand.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Coordinated with internal teams to facilitate prompt delivery of client projects and created relationships for future resource option.
Mortgage Loan Officer
Reliance First Capital
11.2021 - 05.2022
- Led highest pipeline in Phoenix branch within 2 months at $1,000,000.
- Explained different types of loans pertaining to client situations.
- Fielded customer complaints and provided solutions.
- Worked with underwriters to fix application problems and resolve issues.
Solutions Manager
Verizon
02.2021 - 08.2021
- Aligned team's efforts behind unified solution promotion strategies, creating strategies for employee performance and communication.
- Oversaw development and implementation of sales skills to meet metrics.
- Communicated regularly with customers concerning account needs and service.
- Participated in real time coachings, demonstrating an ability to work collaboratively and effectively.
Solutions Specialist
Verizon
06.2015 - 02.2021
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Worked closely with senior leadership to complete targeted metrics and solve for frontline obstacles.
- Increased productivity by developing processes centered around improvement that assisted in consistent performance.
- Recommended new products and services to customers.
- Answered customer questions about billing, account issues and upgrade possibilities.
Education
Bachelor of Arts - Political Science
California State University - Long Beach
Long Beach, CA05.2015
Skills
- Sales Analysis
- Converting Leads
- Customer Service
- Contract Negotiation
- Lead Development
- Client Relationship Management
- Territory Management
- Vendor Relations
- Needs Analysis
- Lead Prospecting
- Account Servicing
- Brand Management
- Complaint Management
- Client Meetings
- Qualifying Leads
- Goal-Oriented
- Order Management
- Strategic Account Planning
- Networking Skills
- Performance Tracking
Languages
Spanish
Native or Bilingual
Timeline
Account Manager- Retail SMB
Verizon Wireless
05.2022 - Current
Mortgage Loan Officer
Reliance First Capital
11.2021 - 05.2022
Solutions Manager
Verizon
02.2021 - 08.2021
Solutions Specialist
Verizon
06.2015 - 02.2021
Bachelor of Arts - Political Science
California State University - Long Beach