Allison Soltero
Austin,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
HEB Grocery Store
Austin, Texas
08.2019 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Austin Community College
Austin, TXAnderson High School
Austin, TX06.2019
Skills
- Building Customer Trust and Loyalty
- Energy Conservation
- Order and Refund Processing
- Effective Written and Verbal Communication
- Responding to Difficult Customers
- Call Documentation
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Creative Solutions
- Ability to Work Independently
Timeline
Customer Service Specialist
HEB Grocery Store
08.2019 - Current
Austin Community College
Anderson High School
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