Allison Tanner
Kelly Canyon Ski Resort
Rexburg,ID
1
Certification
5
years of professional experience
Reliable and organized individual with experience in high-pressure environments. Skilled in processing transactions and managing customer inquiries while maintaining a clean and welcoming space. Ready to contribute to a positive customer experience.
Work History
Customer Service Cashier
4 Months- Processed transactions accurately using point-of-sale systems to ensure efficient customer service.
- Assisted customers with inquiries and provided product information to enhance their experience.
- Maintained cleanliness and organization of cash register area to promote a welcoming environment.
- Handled cash, credit, and debit transactions while adhering to company policies for financial accuracy.
- Resolved customer complaints promptly, fostering positive relationships and repeat business opportunities.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Hunting Dog Trainer/Hunting Guide
1 Year 11 Months- Developed individualized training programs to enhance dog behavior and obedience.
- Implemented positive reinforcement techniques to strengthen client-dog relationships.
- Conducted group training sessions, fostering socialization among dogs and owners.
- Assessed canine behavior to identify specific training needs and challenges.
- Enhanced overall facility operations through continuous process improvements in training methodologies.
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
Assistant Manager
11 Months- Supervised daily operations to ensure high-quality pet care and customer satisfaction.
- Trained and mentored staff on best practices in animal handling and facility maintenance.
- Developed and implemented efficient scheduling for staff to optimize resource allocation.
- Enhanced client experience by addressing concerns promptly and effectively resolving issues.
- Collaborated with management to set strategic goals aligned with business growth objectives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Front Desk Receptionist
2 Years 3 Months- Managed front desk operations, ensuring efficient check-in and check-out processes for clients.
- Trained and mentored new reception staff on customer service protocols and operational procedures.
- Coordinated appointment scheduling using advanced booking systems, enhancing overall client satisfaction.
- Implemented streamlined communication with team members to improve response times for client inquiries.
- Monitored inventory of office supplies and equipment, ordering as necessary to maintain functionality.
- Addressed client concerns promptly, fostering a welcoming environment and resolving issues effectively.
- Developed training materials for new hires, improving onboarding efficiency and consistency in service delivery.
- Evaluated existing front desk workflows, recommending improvements that increased operational efficiency and reduced wait times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
High School Diploma
Skills
Customer service
Customer satisfaction
Reliability and punctuality
Cash handling
Guest services
Product knowledge
Payment processing
Inventory management
Merchandise restocking
Up-selling techniques
Multitasking and organization
Phone etiquette
Certification
- CPT - Certified Personal Trainer
- Certified Nutrition Coach
Timeline
Customer Service Cashier
Kelly Canyon Ski Resort
11.2025 - 03.2026Read More
Hunting Dog Trainer/Hunting Guide
Mirasol Vista Ranch/ Blixt & Co.
01.2024 - 12.2025Read More
Assistant Manager
Country Club Pet Resort
01.2023 - 12.2023Read More
Front Desk Receptionist
Tan Etc.
02.2021 - 05.2023Read More
Lake Travis High School
High School Diploma
Read More