Allison Thompson
Trenton,GA
Summary
Superior work ethic with excellent communication, multitasking and prioritization skills. Thrives on learning new skills quickly and approaches daily challenges analytically with flexibility and openness to changing needs. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Canon USA
Chattanooga, TN
05.2023 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
- Gathered customer feedback through surveys and used the data to improve customer service.
Nanny
Ashby Angell, Josh & Natalie Cropp
Chattanooga, TN
08.2020 - 06.2022
- Utilized organizational skills and time management to regulate family schedules to balance children's learning and play
- Regulated children's schedules to balance rest, learning and play.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Served as family household manager for highly demanding lawyer families
- Participated in hands- on learning activities
Hole Watch/Fire Watch
National Boiler
Trenton, GA
09.2018 - 06.2020
- Performed demanding physical work over extended periods and modeled positive attitude.
- Assisted with diverse construction challenges to help team and customer.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Contractor
Tennessee Valley Authority
Chattanooga, TN
08.2017 - 06.2018
- Utilized two-way radios and hand signals to coordinate communication between equipment operators.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Performed lock-out-tag-out procedures on equipment prior to service work to promote workplace safety.
- Operated overhead lifts to move heavy and bulky work materials.
- Assembled structural components, replacing parts to meet regulatory code standards.
Nanny
Dr. Devon Kendrick and Dr. Greg Bosh
CroppCroppChattanooga, TN
08.2014 - 07.2017
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Provided safe transportation to and from activities and events.
- Planned recreational activities to enhance physical development and explore stimulating exercises.
- Served as family household manager for highly demanding medical family.
Stower
Amazon
Chattanooga, TN
06.2013 - 06.2014
- Assigned individual work plans and reviewed jobs to accomplish tasks within expected parameters.
- Met and exceeded target for on-time customer shipments.
- Served in demanding work environment with strength and agility.
Education
Some College (No Degree) - Christian Ministry
Bryan College
Dayton, TNSome College (No Degree) - Social Services
Chattanooga State Community College
Chattanooga, TNSkills
- Friendly
- Hand-Eye Coordination
- Dependable
- Heavy Machinery Operation
- Physical Agility and Coordination
- Verbal and Written Communication
- Critical Thinking
- Superior Communication Skills
- Excellent Computer Skills
- Construction Experience
- Organizational skills
- Time Management
- Customer service
- Customer feedback
Education and Training
other,other
Timeline
Customer Service Representative
Canon USA
05.2023 - Current
Nanny
Ashby Angell, Josh & Natalie Cropp
08.2020 - 06.2022
Hole Watch/Fire Watch
National Boiler
09.2018 - 06.2020
Contractor
Tennessee Valley Authority
08.2017 - 06.2018
Nanny
Dr. Devon Kendrick and Dr. Greg Bosh
08.2014 - 07.2017
Stower
Amazon
06.2013 - 06.2014
Some College (No Degree) - Christian Ministry
Bryan College
Some College (No Degree) - Social Services
Chattanooga State Community College
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