ALLISON THURMAN
Tracy,California
Summary
Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 7 years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Specialist
Nexera Holding LLC Dba Newfi Lending
02.2021 - Current
- Collected, arranged, and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Used Meridian Link (Lending QB) to model data and forecast trends.
- Created Closing Disclosures and Loan Estimates that were sent to borrowers that reflected Title and Escrow fees.
- Input fees that borrowers and sellers were required to pay on their home loan and ensure figures matched fee sheets provided.
- Updated the system of figures such as fees, property tax information, hazard insurance and all necessary information to get ready for closing of the loan.
- Communicated closely with Broker Service Representatives and AE's to ensure CD's and LE's are accurate and also if any problems arise that need to be communicated to the brokers.
Beverage Cart Attendant
Poppy Ridge Golf Course
08.2022 - Current
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Greeted guests and inquired into beverage choices.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Answered customer questions about food and beverage items and assisted with menu selections.
Key holder/ Supervisor
Oakley Vault
11.2019 - 02.2021
- Communicate with employees to keep them informed of store, regional, and corporate procedures
- Continuously provide employees with verbal recognition, direction and support, and listen to comments, criticisms, and feedback from customers to improve personal/store performance
- Conduct retail inventory, inspect product levels and storage areas to determine if enough products are on hand, and oversee retail operations and creating and initiating sales strategies.
- Trained and mentored new employees.
- Completed store opening and closing procedures.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Counted out cash drawers and balanced totals.
- Processed cash, credit, debit, and check payments.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Accepted and processed customer returns.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained team members in successful strategies to meet operational and sales targets.
Supervisor/Keyholder
Ann Taylor Factory Outlet
11.2019 - 02.2021
- Handled money with a Point-of-Sale system including checkout, returns and exchanges
- Document and post daily sales goals, analyze sales records to determine top sellers and merchandising effectiveness
- Receive, sort, and price merchandise, provide courteous and knowledgeable customer service, train new associates and oversee three or more employees during a given shift
- Most importantly, I open and close the store following specific procedures for cash-drawer counts, store walk-through, and bank deposits
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Gymnastics Instructor
The Little Gym
03.2019 - 11.2019
- Taught and lead parent child, pre school, and grade school classes
- Worked hands on with children practicing different skills each week to progress their skills in the sport of gymnastics and also to build their confidence
- When I was not teaching classes, I worked as a front desk receptionist answering phone calls, educating people who either called or walked in about our program, and also different clerical tasks on the computer or around the facility.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Arranged and maintained gym equipment, setting aside unserviceable gym equipment for repair.
- Developed and implemented new drills and activities to increase student engagement and growth.
Sales Lead/Key Holder
Janie And Jack
01.2018 - 03.2019
- Asked appropriate open-ended questions to discover prospects' needs and requirements, up- sold and cross-sold products effectively, driving sales and increasing revenue and offered each customer top- notch, personal service and polite support to boost sales and customer satisfaction
- Organized store merchandise racks and displays to promote and maintain visually appealing environments, contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention
- Served as a cashier and handled money on a regular basis without any cash discrepancies at the end of the day, I managed a team when being the manager on duty and made sure employees always had tasks to do when in down time or helping customers when times were busy.
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Opened and closed store 4-5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened inventory boxes and restocked shelves.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
Sales Consultant
Swarovski
01.2017 - 01.2018
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maintained organized, presentable merchandise to drive continuous sales.
Sales Consultant
Keyholder, Samsonite
01.2016 - 01.2017
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases, completed sales through phone orders and organized product deliveries to meet customer timetables, and worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Used consultative sales approach to understand customer needs and recommend relevant offerings, evaluated inventory and delivery needs, optimizing strategies to meet customer demands and served as a cashier and handled money on a daily basis
- Worked in a retail environment to ensure that all customers needs and questions are being met
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices, oversaw store operations by counting cash drawers, reviewing equipment to ensure functioning and providing leadership and met sales targets consistently for each shift by positively engaging customers and delivering high levels of service
- Process customer repairs by ensuring we get all the information we need as a store to repair the customers product.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
Sales Associate
Yankee Candle
11.2014 - 11.2018
- Applied security and loss prevention training toward recognizing risks and reducing store theft, analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs and organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue, served as a cashier and handled money on a daily basis.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Arts - Psychology
California State University - Stanislaus
Turlock, CA05.2023
Associate of Arts - Psychology
San Joaquin Delta College
Stockton, CA05.2021
High School Diploma - Psychology
John C Kimball High School
Tracy, CA05.2015
Skills
- Quantitative Skills
- Office Equipment Proficiency
- Active Listening
- Microsoft Word
- Cross-Functional Communication
- Operations Coordination
- Troubleshoot Service Issues
- Operations Understanding
Certification
CPR Certified
Timeline
Beverage Cart Attendant
Poppy Ridge Golf Course
08.2022 - Current
Operations Specialist
Nexera Holding LLC Dba Newfi Lending
02.2021 - Current
Key holder/ Supervisor
Oakley Vault
11.2019 - 02.2021
Supervisor/Keyholder
Ann Taylor Factory Outlet
11.2019 - 02.2021
Gymnastics Instructor
The Little Gym
03.2019 - 11.2019
Sales Lead/Key Holder
Janie And Jack
01.2018 - 03.2019
Sales Consultant
Swarovski
01.2017 - 01.2018
Sales Consultant
Keyholder, Samsonite
01.2016 - 01.2017
Sales Associate
Yankee Candle
11.2014 - 11.2018
Bachelor of Arts - Psychology
California State University - Stanislaus
Associate of Arts - Psychology
San Joaquin Delta College
High School Diploma - Psychology
John C Kimball High School
CPR Certified
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