Summary
Overview
Work History
Skills
Certificationsandcompetencies
Certification
Timeline
Generic

Joseph C George

Broadview Heights,OH

Summary

With 25+ years of experience in the plumbing industry and a Master Plumber certification, I offer a robust technical skill set, leadership coaching and development expertise, and operational management knowledge to your company/organization. Recently, playing a pivotal role in supporting Company Integration by seamlessly integrating new locations into an enterprise team and driving successful initiatives. Moreover, I have effectively supervised daily operations of existing teams, ensuring streamlined and efficient workflows.

Experienced with multi brand management, process optimization, and strategic planning, utilizing analytical thinking and effective communication to enhance organizational performance. A proven record of implementing innovative solutions and leading teams to achieve operational success.

Overview

2023
2023
years of professional experience
1
1
Certification

Work History

Director of Operations

Trades Holding LLC. dba: Mr. Rooter
  • Management of integration and alignment with larger parent company of $80M
  • Responsible for oversight of 125+ service professionals in multiple markets and states
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Defined, implemented, and revised operational policies and guidelines.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Oversaw company expansion and further integration of operations into larger company
  • Acted as lead manager of daily activities and continued presence in managing service professionals

Field Manager

Mr. Rooter Plumbing
01.2018 - 01.2023
  • Directly oversaw jobsites and work of service professionals
  • Used personal advanced skills and knowledge to advance team of service professionals
  • Helped grow company size and scope through managing and development

Operational Lead of Service Professionals Training

Mr. Rooter Plumbing
01.2010 - 01.2018
  • Handled training and support of team of up to 50 plumbers
  • Directly oversaw team’s field work and professional development
  • Responsible for customer satisfaction in both field and office environment
  • Managed both resources and materials
  • Expanded personal skills, becoming Master Plumber
  • Promoted a culture of continuous improvement by encouraging innovation and learning from both successes and failures.
  • Analyzed problems and worked with teams to develop solutions.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Explored new technologies and approaches to streamline processes.

Service Professional

Mr. Rooter Plumbing
01.1999 - 01.2010
  • Diagnosed and planned residential plumbing issues
  • Developed basic and advanced plumbing skills
  • Issued repairs, maintenance, installations, etc
  • Handled abundance of personal customer service and interaction

Skills

  • Operations Management
  • Clerical Office Management
  • Microsoft Office
  • Data Analysis
  • Employee Relations
  • Interpersonal relationship building
  • Operations Integration
  • Operational efficiency
  • Strategic planning
  • Strategic planning and execution
  • Process improvements
  • Financial controls implementation
  • Operations management
  • Teamwork and collaboration
  • Staff training/development
  • KPI tracking

Certificationsandcompetencies

  • Registered Master Plumber in State of Ohio
  • Navien Certification
  • Oatey Brand Certification
  • Proficient in Microsoft Office
  • 25 years of experience in plumbing, customer care, sales, clerical work, company management, employee relations, and leadership

Certification

  • CPR/AED Certification
  • First Aid Certification

Timeline

Field Manager

Mr. Rooter Plumbing
01.2018 - 01.2023

Operational Lead of Service Professionals Training

Mr. Rooter Plumbing
01.2010 - 01.2018

Service Professional

Mr. Rooter Plumbing
01.1999 - 01.2010

Director of Operations

Trades Holding LLC. dba: Mr. Rooter

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Joseph C George