Kalia Lucero
Tracy,California
Summary
Dynamic and dedicated professional with a strong background in customer service at In-N-Out Burger. Proven ability to enhance customer experiences through attentive interaction and effective cash handling. Recognized for multitasking and organization, consistently volunteering for extra shifts to support team success. Committed to fostering positive environments and building lasting relationships.
Overview
8
8
years of professional experience
Work History
Associate
In-N-Out Burger
12.2023 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for guests.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Handled cash register transactions accurately, ensuring proper cash management.
Babysitter
02.2019 - 06.2022
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Prepared healthy, age-appropriate snacks and meals.
- Played games, worked on puzzles, and read books to young children.
Dog Walking Volunteer
11.2017 - 03.2019
- Organized daily walking schedules for multiple dogs to ensure timely and consistent care.
- Implemented safe handling techniques to mitigate risks during walks in varied environments.
- Monitored dog behavior during walks, identifying any health or behavioral issues promptly.
- Developed strong bonds with dogs, fostering trust and loyalty through consistent care and attention on walks.
- Supported local animal shelters by volunteering to walk dogs in need, increasing their chances of adoption.
Education
Mountain House High School
Mountain House, CA05-2022
Skills
- Customer service
- Time management
- Attention to detail
- Customer interaction
- Workplace safety
- Courteous and professional
Timeline
Associate
In-N-Out Burger
12.2023 - Current
Babysitter
02.2019 - 06.2022
Dog Walking Volunteer
11.2017 - 03.2019
Mountain House High School
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