Allison Torres
San Antonio,TX
Summary
Enthusiastic Community Director adept at planning events, improving facilities and managing administrative functions. Prepared to leverage eight years of experience working on Class A properties to take on new role with room for growth and advancement. Multilayer of customer service skills, management skills, training experience, and successful track record of property performance, writing and upholding budget, risk management, and developing team members.
Overview
11
11
years of professional experience
Work History
Community Director
CWS Apartment Homes, LLC
02.2023 - Current
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Responsibilities include annual budget writing and adherence, marketing strategies, resident retention, executing capital projects, coding of invoices, and working with revenue management
- Increased occupancy percentage by over 10% within 3 months of take over
- Communicated effectively and shared audit reports with Managers, team members, and presented to business leaders
- Supervised on-site staff, providing guidance, training, and performance evaluations as needed.
- Responsible for training and teaching new employees with take-over of 4 new properties.
- Monitored market trends to inform pricing strategies that maximized revenue potential without sacrificing resident satisfaction.
- Oversaw maintenance projects, ensuring quality workmanship while adhering to budgetary constraints.
Purchasing Agent
Gratr Landscapes
02.2022 - 02.2023
- Responsible for creating and maintaining Purchase Orders according to job specifications
- Identify opportunities for cost savings, process and submit invoices for payment, credit card tracking and reconciliation, and demonstrated effective communication and problem solving skills
- Communicated effectively and shared audit reports with Managers, team members, and presented to business leaders
- Recorded and supplied costs for upcoming jobs during weekly team meetings
- Completed monthly close out by communicating with vendors and accounts payable regarding invoicing
- Ordered and tracked long lead items and updated team on arrival dates
- Created, tracked, and audited variance reports for current jobs and machine hour usage for tax purposes.
- Analyzed and reported on inventory levels to determine purchasing requirements.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
Community Director
CWS Apartment Homes, LLC
05.2017 - 07.2020
- Responsible for managing Class A conventional apartment community comprised of 240 units
- Responsibilities include annual budget writing and adherence, marketing strategies, resident retention, executing capital projects, coding of invoices, and working with revenue management
- Most improved resident income YOY 2017 company wide
- Communicated effectively and shared audit reports with Managers, team members, and presented to business leaders
- Managed employee performance and facilitated professional development
- Responsible for training and teaching new employees with take-over of 4 new properties
- Auditing resident ledgers and reconciliation of files.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Assistant Community Director
CWS Apartment Homes, LLC
04.2013 - 05.2017
- Responsible for helping Community Director manage Class A conventional apartment community comprised of 240 units
- Responsibilities include collections or rents and outstanding debts, maintaining resident ledgers, leasing apartments, resident retention, and helping Community Director with any duties needed
- Collections of rent & debt recovery
- Prepared accurate financial statements for end of quarter/annually
- Assisted Community Director in supervising leasing agents, maintenance, and marketing
- Strong focus on leasing & closing performance while executing ACD duties on schedule
- Kept meticulous records of all correspondence between management and tenants.
Leasing Specialist
CWS Apartment Homes, LLC
10.2012 - 04.2013
- Responsible for leasing at Class A conventional apartment community comprised of 340 units
- Responsibilities included touring, verifying assets, file auditing and completion, maintaining resident files and communications
- Communicated effectively with residents, prospects, and on-site personnel
- Maintained current contract files as per policies and procedures
- Developed and initiated unique and engaging activities for residents while managing costs
- Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
Education
Bachelor of Arts in Criminal Justice -
University of North Texas
Denton, TX05.2007
Skills
- Complex problem and conflict resolution
- Customer service focused
- Ability to lead and mentor associates
- Ability to manage team in fast paced environment
- Payment collection and processing
- Excellent written and verbal communication
- Project organization
- Relationship development and customer retention
- Detail Oriented
- Proficient in MS Office & Excel
- Ability to identify and solve potential risk hazards while upholding policies
- Partnership Development
- Schedule Coordination
References
References are available on request
Timeline
Community Director
CWS Apartment Homes, LLC
02.2023 - Current
Purchasing Agent
Gratr Landscapes
02.2022 - 02.2023
Community Director
CWS Apartment Homes, LLC
05.2017 - 07.2020
Assistant Community Director
CWS Apartment Homes, LLC
04.2013 - 05.2017
Leasing Specialist
CWS Apartment Homes, LLC
10.2012 - 04.2013
Bachelor of Arts in Criminal Justice -
University of North Texas