Detail-oriented shift lead with expertise in managing daily workflows, ensuring inventory accuracy, and maintaining safety standards. Proven ability to enhance customer satisfaction and drive upselling initiatives.
Work History
Bowling Shift-Lead
1 Year 5 Months
Alley Cats Center | 2025.04 - 2026.09
Supervised daily operations to ensure team efficiency and adherence to company policies.
Trained new staff on operational procedures and customer service best practices.
Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
Monitored inventory levels, ensuring timely restocking of supplies and equipment.
Completed store opening and closing procedures and balanced tills.
Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Education
No Degree
Richland High School | North Richland Hills, TX
Advanced Placement: AP literature, AP biology, and Economics (dual credit)
Extracurricular Activities: Audio and Video Production