Allison Varner
Missoula,MT
Summary
Detail-oriented, enthusiastic customer service professional with over 29 years experience. Looking for a challenging full time position which allows me to assist customers, co-workers and demonstrate multi tasking abilities in busy office setting
Overview
41
41
years of professional experience
Work History
Operation Support Assistant
Blackfoot Communications
Missoula, MT
03.2017 - Current
- .Executed billing tasks and recorded information in company databases
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Volunteered to help with special projects of varying degrees of complexity
Bartender and Cocktail Waitress
Westside Lanes And Fun Center
Missoula, MT
09.2002 - 12.2019
- Further develop customer service skills and ability to work in a fast paced diverse environment
- Maintained full knowledge of bar and menu items and made recommendations
Head Scale Attendant
Republic Services Of Montana
Missoula, MT
05.2014 - 03.2017
- Greet visitors promptly and determined material for disposal
- Deals directly with hundreds of customers daily to meet needs and maintain satisfaction
- Process customer payments, balance daily receipts and prepare deposits to ensure accurate recordkeeping
- Set up new files and maintain records for special waste projects to facilitate proper disposal and regulatory compliance
- Prepare and mailed all invoices for charge accounts on a semi-monthly bases
Customer Service Representative
Republic Services Of Montana
Missoula, MT
07.2007 - 05.2014
- Provided timely and accurate solutions for customer service requests, while demonstrating a high level of empathy and respect to customers via phone and email
- Kept collections updated and accurate, process customer payments and set up new service accounts
- Apply daily adjustments, refunds, and keep container audit up to date
- Cross-trained and provided back up for commerical, residential customer service representative and supporting staff when needed in the office
Escrow Assistant
First American Title Of Montana
Missoula, MT
09.1998 - 02.2004
- Provided clerical and administrative support to Escrow Department
- Reviewed Buy/Sell Agreements, ordered payoffs on mortgages and contracts, cleared title exceptions, data entry into computer, handled customer service calls including communication with lenders, realtors and attorneys as well as providing support as back up receptionist.
Commercial Bank Teller
First Interstate Bank
Missoula, MT
05.1995 - 08.1998
- Maintained busy pace taking large business deposits, consumer deposits,cashing checks, loan payments, taxes and making decisions with limited supervision
Education
High School Diploma -
Big Sky High School
Missoula, MTSkills
Microsoft Excel, Microsoft Word, Quickbooks, organizational skills, multi-line telephone systems, problem solving, office administration, data entry, email, copy/fax machine, 10-Key, type over 40 wpm
Qualifications
- Service-Minded
- Professional Demeanor
- Ability to Prioritize
- Self-starter
- Resourceful
Affiliations
- Special Olympics of Montana
- Make a Wish of Montana
- Safe Kids Missoula
Timeline
Operation Support Assistant
Blackfoot Communications
03.2017 - Current
Head Scale Attendant
Republic Services Of Montana
05.2014 - 03.2017
Customer Service Representative
Republic Services Of Montana
07.2007 - 05.2014
Bartender and Cocktail Waitress
Westside Lanes And Fun Center
09.2002 - 12.2019
Escrow Assistant
First American Title Of Montana
09.1998 - 02.2004
Commercial Bank Teller
First Interstate Bank
05.1995 - 08.1998
High School Diploma -
Big Sky High School