Hostess
Molak Corporation - Gristmill River Restaurant & Bar
New Braunfels, TX
01.2024 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues
- Contributed to team success through effective communication and cooperation with coworkers and management
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
- Answered customer questions about hours, seating, and menu information
- Monitored seating area and checked restrooms regularly to keep spotless
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
- Completed daily side work and opening and closing duties without fail
- Seated patrons based on guest preferences and seating availability.
