Jaurdan Walker
CHARLOTTE,NC
Summary
Courteous and reliable college freshman Specialist contributing exemplary customer service and attention to detail. Delivers friendly engagement and efficient service in high-volume work environment.
Overview
1
1
year of professional experience
Work History
Hostess
On The Border
CHARLOTTE, NC
10.2023 - Current
- Maintained a clean and organized dining area.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Helped service staff handle demand by distributing food and beverages.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Resolved any customer complaints or issues quickly and professionally.
- Monitored customer satisfaction levels throughout their meal experience.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
To-Go Specialist
On The Border
CHARLOTTE, NC
10.2023 - Current
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Prepared special orders according to customer requests while maintaining high standards of quality assurance.
- Performed opening duties including setting up workstations with required supplies and equipment.
- Operated cash register, collected payment from customers and provided change when necessary.
- Monitored expiration dates on products stored in coolers or freezers to ensure freshness of ingredients used in meals.
- Provided menu information and answered questions about ingredients or preparation methods of food items.
Education
High School Diploma -
North Mecklenburg High School
Huntersville, NC06-2024
Skills
- Reservations Management
- Sanitation Standards
- Service prioritization
- Guest Engagement
- Complaint Handling
- Effective Multitasking
- Greeting guests
- POS operation
- Phone Etiquette
- Quick Learner
Accomplishments
In my senior year, I earned the titles of Co-President of the Horticulture club and Treasurer of The National Honor Society.
Timeline
Hostess
On The Border
10.2023 - Current
To-Go Specialist
On The Border
10.2023 - Current
High School Diploma -
North Mecklenburg High School