Allison Walker
Canton,GA
Summary
Dynamic Residential Technician with a proven track record at The Extension, skilled in crisis intervention and behavioral management. Adept at developing individualized treatment plans and fostering client relationships, I enhance client progress through effective communication and active listening. Committed to delivering compassionate care while ensuring compliance with HIPAA regulations.
Overview
4
4
years of professional experience
Work History
Residential Technician, PA
The Extension
Marietta, GA
02.2022 - Current
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Facilitated social skills development in group settings, fostering improved peer interactions.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Collaborated with other professionals to develop and modify individualized treatment plans.
- Provided direct support during community outings, facilitating appropriate social interactions among peers while practicing newly acquired skills within real-world contexts.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Supported client using principles of applied behavior analysis.
- Learned specialized behavior approaches to implement behavioral strategies.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Used Software to document patient information, progress notes, and treatment plans.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Treated clients and families with respect and dignity.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Charted on each patient daily.
- Maintained patient records, documenting changes in patient condition.
- Organized recreational activities to assist in patient recovery.
- Counseled and mentored clients on substance use and life choices.
Sales Associate
Harbor Freight
06.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
GED -
Cobb Adult
Marietta, GASkills
- Active listening
- Documentation skills
- Behavioral management
- Skill development
- Client relationship development
- Behavior intervention plans
- Employee training
- Crisis intervention
- HIPAA requirements
- Critical thinking
- Communication
- Treatment implementation
- Record keeping
- Verbal de-escalation
Timeline
Residential Technician, PA
The Extension
02.2022 - Current
Sales Associate
Harbor Freight
06.2021 - Current
GED -
Cobb Adult