Allison Weiss
Saint Francis,MN
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Proactive service professional with experience working both FOH and BOH. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service. Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Dedicated Cashier Assistant brings customer-first attitude to helping clients safely shop, buy and transport items to vehicles. Experience cleaning and sanitizing work environment, carts and baskets alike to promote customer health and wellbeing. No-job-too-small approach to helping locate, bag and carry purchases. Brings energetic approach to assisting customers and fellow employees.
Overview
7
7
years of professional experience
Work History
Housekeeper
Maidpro
Blaine, MN
12.2022 - 01.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Adhered to professional house cleaning checklist.
- Kept building entryway glass clean and polished for professional presentation.
Hostess/Server/Dishwasher
Whitewater Travel Plaza, Inc
Saint Charles, MN
03.2021 - 07.2022
- Inspected dishes and utensils for cleanliness.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Prepared beverages and filled food orders for customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained energy and enthusiasm in fast-paced environment
- Maintained excellent attendance record, consistently arriving to work on time
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Resolved problems, improved operations and provided exceptional service
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
Pizza Maker
Pizza Hut
Winona, MN
09.2019 - 03.2021
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Shared information with customers about menu items, preparation methods and ingredients.
- Coached new workers on store policies, pizza making and dough preparation.
- Oversaw inventory and restocked ingredients following First-In First Out (FIFO) method to minimize spoilage.
- Guided prepared items into oven precisely to prevent skin burns and cooked at specific temperatures and times.
Server
Olive Garden
Onalaska, WI
07.2017 - 01.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Server/Bartender
Acapulco
Cedar, MN
01.2016 - 08.2017
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
High School Diploma -
St. Francis Highschool
St. Francis, MN01.2018
Skills
- High-Volume Dining
- Food Preparation and Safety
- Stocking and Replenishing
- Coaching and mentoring
- Safe verifications
- Time management skills
- Shipping and Receiving
- Customer Service skills
Timeline
Housekeeper
Maidpro
12.2022 - 01.2023
Hostess/Server/Dishwasher
Whitewater Travel Plaza, Inc
03.2021 - 07.2022
Pizza Maker
Pizza Hut
09.2019 - 03.2021
Server
Olive Garden
07.2017 - 01.2020
Server/Bartender
Acapulco
01.2016 - 08.2017
High School Diploma -
St. Francis Highschool