ALLISON WESTBERRY
Summary
Highly motivated individual with exceptional customer skills & a strong passion for continuous learning & personal growth. Committed to contributing to team success & achieving positive outcomes. Thrives on embracing new challenges & dedicated to advancing organizational objectives with enthusiasm & dedication.
Overview
10
10
years of professional experience
Work History
Install Project Coordinator/Customer Service Rep
PRINT NW
09.2022 - Current
- Acting as a liaison between customers & in house teams
- Managing a high volume of emails in Outlook with less than a two-hour response time for all customers
- Assisting customers with forms, understanding procedures, timelines, & answering questions
- Organizing documents, files, notes, photos, & purchase orders
- Daily meetings with team members to ensure effective communication on multiple projects
- Effectively brainstorm & troubleshoot problems if/when they arise such as material shortages, product quality issues, & scheduling conflicts
- Keeping projects on schedule by managing deadlines & adjusting workflows.
- Creating & managing project files
- Improved client satisfaction with timely updates & transparent communication throughout the project lifecycle.
Registration Specialist
TRA/Diagnostic Imaging NW
12.2021 - 09.2022
- Enhanced patient registration accuracy by diligently reviewing & verifying information on registration forms.
- Explaining procedures & protocols to patients
- Following strict HIPPA guidelines
- Scheduling, confirming, & re-scheduling appointments
- Processing payments
- Managed high-volume workloads while consistently meeting deadlines for processing registrations & updating records.
Dental Anesthesia Assistant
Evergreen Oral Surgery
02.2015 - 12.2021
- Responded effectively to emergency situations, administering life-saving interventions under pressure.
- Maintaining DAANCE & RDA credentials with the State of Washington, & BLS/CPR Certification with the American Heart Association
- Reviewing medical history thoroughly with patients
- Communicating with referring general dental offices
- Managing a detailed controlled substance log
- Multitasking & thinking clearly & quickly under pressure
- Sustained updated knowledge of anesthesia techniques & best practices through continuous professional development activities.
Education
CERTIFICATE OF COMPETENCY - DENTAL ASSISTING
BATES TECHNICAL COLLEGE
Tacoma, WA01.2014
DIPLOMA -
NORTH SPRINGS HIGH SCHOOL
Atlanta, GA01.2002
Skills
- Project coordination
- Customer service
- Microsoft outlook
- Prioritization and Time Management
- Task Management Expertise
- Meticulous Attention To Detail
- Effective Team Collaboration
Timeline
Install Project Coordinator/Customer Service Rep
PRINT NW
09.2022 - Current
Registration Specialist
TRA/Diagnostic Imaging NW
12.2021 - 09.2022
Dental Anesthesia Assistant
Evergreen Oral Surgery
02.2015 - 12.2021
DIPLOMA -
NORTH SPRINGS HIGH SCHOOL
CERTIFICATE OF COMPETENCY - DENTAL ASSISTING
BATES TECHNICAL COLLEGE
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