Allison Whalen
Centralia
Summary
Dynamic leader with over a decade of experience in customer service and cash handling, excelling in operations management and conflict resolution. Proven track record at Quiznos and Wendy's, enhancing customer satisfaction and team performance through effective communication and staff development. Skilled in fostering relationships and achieving goals through strategic decision-making and time management.
Overview
9
9
years of professional experience
Work History
Manager
Quiznos
11.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Ensured positive customer interactions by promptly addressing problems.
- Managed multiple projects simultaneously within established time frames
Manger
Wendys
01.2016 - 11.2018
- Directed employees towards achieving higher work output and motivation.
- Accomplished multiple tasks within established timeframes.
- Kept workplace professional, organized, and safe for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Directed a team of over 10 employees, offering guidance to ensure smooth operations.
- Ensured consistent balancing of cash drawers.
Education
High School Diploma -
Centralia High School
Centralia, WASkills
- Customer service 10 years
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Operations management
- Customer relationship management (CRM)
- Conflict resolution
- Work prioritization
- Cash handling 10 years
Timeline
Manager
Quiznos
11.2018 - Current
Manger
Wendys
01.2016 - 11.2018
High School Diploma -
Centralia High School
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