Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Jessica Pagan

Jessica Pagan

Tampa,FL

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Dedicated collections professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

22
22
years of professional experience

Work History

Manager

Sunmart Marathon
08.2021 - Current
  • I train new employees
  • I also comprise a list of or orders for the week and place the order
  • I write checks to make payments to all companies who need to be paid
  • I make daily bank deposits
  • I clean the store as well as make our marketing posters
  • I work the register at times so i can interact with my regular customers. I collect payments from customers in store and over the phone.

CSR - Customer Service Representative

Agero Roadside Assistance
12.2020 - 07.2021
  • I provided service to vehicles that were stranded or in need of assistance. I collect payments that are due before providing new services.

Shift Manager

SSRM Dunkin Donuts
01.2014 - 11.2020
  • I made shift manager in a year's time
  • I'm very driven, I am hard working. I collect payments in store and over the phone.
  • I dedicate myself to my work.I like making customers happy and meeting new people everyday
  • I have 10 years plus of experience with customers, and customer service
  • I've handled money for over 10 years
  • I also have never been fired from a job.

Telemarketer

Prestige Care, Inc.
04.2007 - 01.2011
  • I called clients and make over the phone sales
  • I call and collect a down payment, before shipping new products.

Cashier and Customer Service in Retail Sales

Goodwill Industries
02.2002 - 10.2006
  • I gave customers support when and if they were in need of any support
  • I charged customers and tended to their shopping needs
  • Took care of organizing the floor and merchandise
  • And in 6 months of doing all that and closing the store and opening and counting the till and making bank deposits, I became assistant manager.

Education

High school diploma - Criminal Justice

Alfred E Smith Career And Technical High School
Bronx, NY
06.1998

Skills

  • Barista Experience (10 years)
  • Cash Handling (10 years)
  • Coffee Experience (10 years)
  • Food Preparation (10 years)
  • Food Service (10 years)
  • POS (8 years) (10 years)
  • Shift Management (10 years)
  • Supervising Experience (10 years)
  • Answering Phones (8 years) (10 years)
  • Talent to upsell (8 years)
  • Experienced trainer (9 years)
  • Bilinqual (10 years)
  • Customer Service (10 years)
  • Customer Relations Management (10 years)
  • Management (10 years)
  • Cleaning Experience (10 years)
  • Retail Sales (10 years)
  • Hotel experience (6 years)
  • Front desk (8 years)
  • Time management (10 years)
  • Spanish (10 years)
  • Negotiation (10 years)
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Customer Service
  • Positive Attitude
  • Problem-Solving
  • Excellent Communication
  • Organizational Skills
  • Hiring and Training Payment Collections

Languages

Spanish
Professional Working
English
Full Professional

Timeline

Manager

Sunmart Marathon
08.2021 - Current

CSR - Customer Service Representative

Agero Roadside Assistance
12.2020 - 07.2021

Shift Manager

SSRM Dunkin Donuts
01.2014 - 11.2020

Telemarketer

Prestige Care, Inc.
04.2007 - 01.2011

Cashier and Customer Service in Retail Sales

Goodwill Industries
02.2002 - 10.2006

High school diploma - Criminal Justice

Alfred E Smith Career And Technical High School
Jessica Pagan