Allison Williams

I handle inbound and outbound calls to financial professionals regarding servicing to their clients annuities they hold with Global Atlantic. I am on the website team as well as I take all system calls.

• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Collaborated with team members to develop best practices for consistent customer service delivery.

I was in charge of all office responsibilities. I dispatched tow trucks to pickups, did payroll for all employees and handled inbound calls regarding impounds.