Allison Woods
Fairland,IN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Adept at title processing and excelling in professionalism. My expertise in problem-solving and attention to detail led to streamlined operations and improved data management, showcasing my ability to deliver results under pressure.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Indiana Bureau of Motor Vehicles
10.2021 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business-all while abiding by policy of the State.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Used skill and knowledge about the Indiana title manual to complete forms properly, or let customer know exactly what what was further needed.
- Reviewed, Researched, and processed in and out of state titles and registrations for customers.
- Developed relationships with customers to let them know they could rely on me to complete and process things efficiently and smoothly, doing my best to make them only have to come in one time for their desired transaction.
Reconciliation and Research Analyst
JP Morgan Chase
06.2009 - 05.2014
- Prepared detailed reports summarizing research findings and recommendations for further action.
- Researched General Ledger transactions against teller work to either find missing money, or find where a surplus of money goes from teller outages.
- Collaborated with cross-functional teams to generate relevant insights from diverse datasets.
- Streamlined internal workflows by automating data collection, analysis, and reporting tasks.
- Created a team and wrote policy for researching and recovering money which had already been charged off, resulting in millions of dollars being recovered-either for our customers or our company.
- Created and maintained database to store research data.
Education
Indiana University, Kokomo
Kokomo, INHigh School Diploma -
Eastern Howard School Corporation
Greentown, IN06-2002
Skills
- Title processing
- File management
- Accuracy and precision
- Title research
- Deadline management
- Title examination
- Data entry
- Attention to detail
- Excellent communication
- Multitasking
- Problem-solving
- Professionalism
Timeline
Customer Service Representative
Indiana Bureau of Motor Vehicles
10.2021 - 02.2024
Reconciliation and Research Analyst
JP Morgan Chase
06.2009 - 05.2014
Indiana University, Kokomo
High School Diploma -
Eastern Howard School Corporation
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