Conny Castoreno
Carbon,IN
Summary
Personable, friendly and dedicated bilingual German Native with basic knowledge in Spanish. Quality and result oriented self-starter with 28 years of extensive experience in customer service and office administration, with a proven track record of a minimum of 98% percent accuracy in overall production. Highly motivated and enthusiastic individual familiar with office equipment and procedures and an ability to multitask. Quickly adapts to changing work environments and situations. Intelligent and dedicated team-player working effectively with little to no supervision to meet team, individual and management objectives. Adept in following business rules and regulations, learning quickly.
Overview
29
29
years of professional experience
Work History
Clerical II CVP
State Of Indiana Bureau Of Motor Vehicles
09.2022 - Current
- Responding to inquiries from callers seeking information on various issues relating to credential issuances.
- Maintaining 98% + accuracy while entering critical and confidential data into several different software systems.
- Collaborating with various departments and agencies to complete assigned tasks efficiently on a daily basis.
- Being responsible for assuring that all State and Federal laws are being followed by applicants by reviewing lawful status documents and verifying them through Homeland Security as well as U.S.Citizenship and Immigration Services.
- Continuously training and learning to stay up to date with changes and new provisions in immigration laws.
- Accomplishing multiple tasks within established time frames.
CSR-1
State Of Indiana Bureau Of Motor Vehicles
08.2020 - 08.2022
- Set forth strong Interpersonal skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues.
- Upheld quality control procedures within department policies while increasing customer satisfaction.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Continuously achieved productivity accuracy through attention to detail.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations with tact and calmness.
- Worked with team members and management to find appropriate solutions to uncommon problems.
- Updated account information to maintain customer records.
- Educated customers about billing, payment processing and support policies and procedures.
Specialty Sales Representative
Heidelberg Haus
08.2017 - 07.2022
- Multitasked in fast paced environment switching quickly between the various areas of the business.
- Answered phones, greeted customers, answered questions and recommended products to increase profits.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Stocked inventory in various areas before, during and after operating hours.
- Operated POS terminals to input orders, split bills, calculate totals, void sales and discount orders.
- Completed opening and closing procedures according to operating rules to ensure smooth business performance.
- Worked without supervision as part of a team as well as on my own.
Inventory Forecaster, Freight Bill Analyst
Sensient Technologies
11.1994 - 08.2017
- Analyzed, calculated, produced and adjusted forecasts determined by customer requirements through effective time management utilizing different computer systems.
- Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
- Engaged in physical inventory and cycle counts to keep information accurate, current and organized.
- Utilized tracking systems to verify cargo routes and delivery dates.
- Investigated, reviewed, approved or declined through verbal and written communication, cargo damage claims as well as regular freight bills submitted by low and high volume customers.
- Accurately Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
Education
Course Completions -
Web Based
Microsoft Excel Training -
Skillpath
Nationwide01.2017
APICS Supply Chain Operations Training -
Association for Supply Chain Management
01.2014
Diploma - Business Management
Stratford Career Institute
Canada01.1995
High School Diploma -
Wunsiedel High School
Germany07.1986
Skills
- Friendly, Positive Attitude
- Flexible and reliable
- Good Work Ethic
- Data Management
- Microsoft Office
- Critical Thinking
- Receptive in Training & Development
- Organizational Skills
- Problem Resolution
- Customer Service
Accomplishments
- Volunteer and Membership Coordinator for the American Indian Center of Indiana 2010-2015, helping the Native Community in the State of Indiana to achieve a sense of unification through personal, economic, social and cultural development
- President, Secretary, and Webmaster - Indiana State Association of Middle Eastern Teachers and Dancers (ISAMETD)2006-2015, promoting and educating those interested in Middle Eastern Dance as an art form through classes, shows, and seminars
- Vice President-Nationalities Council of Indiana 2008-2012, encouraging communications and cultural exchange across ethnic and racial lines by hosting events such as the International Festival in Indianapolis every November.
Timeline
Clerical II CVP
State Of Indiana Bureau Of Motor Vehicles
09.2022 - Current
CSR-1
State Of Indiana Bureau Of Motor Vehicles
08.2020 - 08.2022
Specialty Sales Representative
Heidelberg Haus
08.2017 - 07.2022
Inventory Forecaster, Freight Bill Analyst
Sensient Technologies
11.1994 - 08.2017
Course Completions -
Web Based
Microsoft Excel Training -
Skillpath
APICS Supply Chain Operations Training -
Association for Supply Chain Management
Diploma - Business Management
Stratford Career Institute
High School Diploma -
Wunsiedel High School
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