Dynamic professional with extensive experience at Macomb County Prosecutor’s Office, specializing in data entry and problem resolution. Demonstrated ability to improve team performance through effective communication and collaboration. Proficient in software utilization for process optimization, ensuring high levels of customer satisfaction.
Overview
23
23
years of professional experience
Work History
Clerical
Macomb County Prosecutor’s office
09.2014 - Current
Executed data entry tasks with precision and accuracy.
Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Proposed innovative ideas and solutions that improved team performance and outcomes.
Leveraged various software and tools to streamline processes and enhance operational performance.
Digitized documents for easy access in computer systems.
Removed confidential information from documents to protect privacy.
Pre-Kindergarten Teacher/ Education Specialist
Rainbow Child Care Center
05.2013 - 08.2014
Created and implemented weekly lesson plans tailored to developmental needs.
Conducted bi-annual evaluations of children's progress, facilitating parent-teacher conferences to discuss developmental milestones and strategies.
Documented and communicated daily child progress to parents, fostering collaboration and support in child development.
Trained newly hired staff on creative curriculum implementation.
Reviewed staff lesson plans and gallery boards to ensure compliance with educational standards.
Participated in training sessions for education specialists to enhance professional development.
Addressed staff inquiries and provided tailored suggestions for instructional improvement, enhancing classroom practices and student engagement.
Performed daily cleaning to maintain a safe and organized learning environment.
Infant Lead Teacher
KinderCare Learning Centers
12.2012 - 05.2013
Create age appropriate individual monthly lesson plans and implement
Documented daily growth milestones and communicated them to parents
Communicated daily with parents about each child's progress and activities
Addressed infants' needs through attentive care and nurturing
Performed cleaning duties in classroom to maintain a safe environment
Lead Infant Teacher/Lead Preschool 2 Teacher/Director
The Learning Experience
10.2010 - 11.2012
Oversaw daily operations and management of childcare center, ensuring a safe and nurturing environment.
Managed staff, providing guidance and support to enhance team effectiveness.
Create age appropriate weekly lesson plans and implement for both ages
Document daily growth and communicate with parents about child.
Updated parents daily on children's progress and development.
Conducted tours of the childcare center for prospective families.
Worked daily on Childcare Manager(CCM) computer system
Performed light cleaning duties to maintain a tidy environment.
Reviewed and completed daily reports from corporate
Financials, weekly tuitions
Certified Massage Therapist
Gina’s Salon and Spa
06.2009 - 03.2012
Performed massage therapy to relieve muscle tension and enhance client relaxation
Educated clients on muscle usage and stretching techniques to improve overall wellness
Certified in Therapeutic massage and deep tissue massage, trained in trigger point and body scrubs
Practicum (student teaching)
Kindercare Head Start
09.2010 - 12.2010
Create and implement activities and lesson plans.
Observed children, documenting developmental growth to inform tailored support
Created a documentation booklet for the parent to show the progress of their child’s developmental growth.
Lead Infant Teacher/Assistant Director
Tiny Tot University
10.2003 - 09.2010
Oversaw assistant teachers and staff to ensure effective classroom support.
Create age appropriate weekly lesson plans and implement.
Documented developmental growth and communicated with parents about child's progress.
Communicated daily with parents regarding child's daily activities and milestones.
Conducted tours of the center for prospective families to showcase facilities.
Performed light cleaning and organizing tasks to maintain a tidy environment.
Processed weekly tuition payments for enrolled students.
Managed papers for the following week
Participated in all classrooms
Education
AAS - Early Childhood
Macomb Community College
Clinton Township, MI
12-2010
High School -
Chippewa Valley High School
01-2003
Skills
Administrative Experience
Data entry
Recordkeeping
Document scanning
MS office
Microsoft office
Software utilization
Health and Safety Training
Safety Compliance Knowledge
Staff training
Visual Data Presentation
Problem solving
Troubleshooting
Attention to detail
Effective communication
Basic Communication and Computer skills
Organization skills
Collaborative teamwork
Conflict resolution
Critical thinking
Leadership
Positive and good people skills
Friendly, positive attitude
Cultural awareness
Problem resolution
References
Upon Request
Timeline
Clerical
Macomb County Prosecutor’s office
09.2014 - Current
Pre-Kindergarten Teacher/ Education Specialist
Rainbow Child Care Center
05.2013 - 08.2014
Infant Lead Teacher
KinderCare Learning Centers
12.2012 - 05.2013
Lead Infant Teacher/Lead Preschool 2 Teacher/Director