Allison Ziegler

• Oversaw daily store operations, ensuring compliance with company policies and procedures.
• Implemented inventory management processes, reducing stock discrepancies significantly.
• Trained and mentored staff on customer service best practices and product knowledge.
• Led team meetings to improve communication and foster a collaborative work environment.
• Managed operation of multiple computer systems and browsers to ensure adherence to policies.
• Oversaw daily management of legal agreements by drafting and reviewing documents.
  Collaborated with clients to discuss terms and conditions of agreements.
  Coordinated the signing process to maintain legal integrity of documents.
• Managed delinquent account collections through customer communication, following established protocols for potential legal action.

• Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
• Collaborated with cross-functional teams to improve product knowledge and service delivery standards.
• Managed escalated customer issues, ensuring timely resolutions while maintaining company policies and standards.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Working individually and as a team to make products for multiple large companies such as John Deeree and Harley.
• Assembled components using precision tools and equipment to ensure quality standards.
• Monitored inventory levels of components and materials, ensuring timely replenishment for production needs.
• Assisted in troubleshooting equipment issues, minimizing downtime and maintaining production schedules.
• Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
• Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.

• Assisted customers in resolving billing inquiries and processing payments efficiently.
  Communicated essential customer information clearly and effectively.
  Searched online databases to retrieve necessary information.
  Handled incoming calls with professionalism and courtesy.
• Assisted in training new team members on customer service protocols and best practices.
• Streamlined order processing by adopting new software tools, enhancing overall efficiency.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.

• Assisted clients via phone communication.
  Scheduled meetings and property showings.
  Recorded messages for follow-up.
  Maintained accurate bookkeeping and invoicing.
• Coordinated schedules, meetings, and travel arrangements for executives, ensuring efficient time management.
• Managed incoming communications, including phone calls and emails, streamlining response processes.
• Developed and maintained filing systems to enhance document retrieval efficiency and organization.

Upper secondary education