Yolanda Epperson
Sherwood,AR
Summary
Self-motivated Operations Professional with a strong work ethic and adaptability. Delivered results through effective independent work and quick mastery of new skills. Focused on embracing challenges to drive operational efficiency and enhance team dynamics.
Overview
23
23
years of professional experience
Work History
Store Manager
BHT Investment, Exxon DoubleBee
Searcy, AR
10.2009 - 03.2019
- Executed daily operations, ensuring accuracy in accounting, payroll through Enterprise Workforce, and inventory audits.
- Managed daily operations for Exxon DoubleBee convenience store and fuel station
- Supervised cash handling, register accuracy, and point-of-sale transactions
- Scheduled staff shifts and directed front-end coverage
Credit Customer Service Associate
FIS
Little Rock
04.2009 - 09.2009
- Executed service via phone for cardholder issues, billing discrepancies, lost or stolen cards, and tech support.
- Resolved client inquiries using FIS financial services systems and service guidelines.
- Reviewed account activity and researched payment issues for banking customers.
- Documented service requests in case management tools and updated call notes.
Catering Manager
Peabody Little Rock
Little Rock
04.2009 - 09.2009
- Coordinated catering events for Peabody Little Rock guest functions
- Facilitated successful catering events at Peabody Little Rock, enhancing guest experiences
- Prepared banquet event orders and communicated changes to kitchen staff
- Participated in weekly operation meetings to strategize sales for upcoming events, negotiated logistics for meeting room space, catering, and equipment, and coordinated payment processes with billing department, collaborating with team leads to ensure exceptional guest service.
Sales Coordinator
Courtyard by Marriott West
Little Rock
08.2005 - 01.2007
- Coordinated group sales requests for Courtyard by Marriott West guests and clients.
- Prepared contracts, proposals, and event details for hotel sales leads.
- Managed banquet and meeting room reservations through Marriott sales systems.
- Coordinated reservations, contract events, food and beverage management, meeting room setup, and sleeping room accommodations with Sales Manager, ensuring accurate information recording and collaboration with team members to exceed guest expectations.
Sales Coordinator
Courtyard by Marriott West
Little Rock
07.1996 - 07.2005
- Prepared sales proposals, contracts, and banquet event orders for Marriott clients.
- Coordinated event logistics with sales manager, secured reservations, arranged catering, set up meeting rooms, and managed guest accommodations.
- Coordinated group reservations and rooming lists for Courtyard by Marriott West sales events.
- Maintained accurate records in sales systems and property files.
- Enforced company policies, compliance rules, and loss prevention practices
Education
Bachelor of Science - Digital Business Management
University of Phoenix
Tempe, AZSkills
- Inventory auditing
- Payroll administration
- POS systems
- Sales reporting
- Inventory control
- Sales forecasting
Timeline
Store Manager
BHT Investment, Exxon DoubleBee
10.2009 - 03.2019
Credit Customer Service Associate
FIS
04.2009 - 09.2009
Catering Manager
Peabody Little Rock
04.2009 - 09.2009
Sales Coordinator
Courtyard by Marriott West
08.2005 - 01.2007
Sales Coordinator
Courtyard by Marriott West
07.1996 - 07.2005
Bachelor of Science - Digital Business Management
University of Phoenix