Jessica Fickling
Stephenson,VA
Summary
Enthusiastic entry level teacher assistant, looking to fulfill her passion in working with children and provide support to teachers and students of all ages.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Veterinary Assistant & Receptionist
CVCA Cardiology
Leesburg, VA
11.2015 - Current
- Provided a detailed history from the client to the doctors.
- Held for echocardiograms.
- Performed blood pressure measurements.
- Communicated with veterinarians and staff members to maintain patient flow.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Communicated with the client about discharge instructions.
- I wrote prescriptions.
- Processed messages.
- Imported the doctors' and staff schedule in EzyVet.
- Created appointment times for the doctors.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Assisted in training new staff members on proper procedures for interacting with customers.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Performed basic bookkeeping functions such as balancing accounts receivable and payable records.
- Operated radiographic and ultrasound equipment.
- Collected fluids from animals for laboratory testing.
- Trained new veterinary staff on office procedures and requirements.
- Prioritized and organized tasks to efficiently accomplish service goals.
FDA Grain Free Diet Study
Cvcatalyst
Leesburg, VA
01.2018 - 01.2024
- Managed patient records, including entering data into the computer system, filing paperwork, and updating information.
- Prepared specimens for laboratory analysis by collecting samples, labeling them correctly, and ensuring proper storage conditions.
FDA BI Epochal Pimobendan Study
Cvcatalyst
Leesburg, VA
01.2022 - 01.2022
- Managed patient records, including entering data into the computer system, filing paperwork, and updating information.
- Prepared specimens for laboratory analysis by collecting samples, labeling them correctly, and ensuring proper storage conditions.
- Collaborated closely with team members to achieve project objectives, and meet deadlines.
Zoetis DMVD Study
Cvcatalyst
Leesburg, VA
12.2018 - 12.2020
- Managed patient records, including entering data into the computer system, filing paperwork, and updating information.
- Prepared specimens for laboratory analysis by collecting samples, labeling them correctly, and ensuring proper storage conditions.
Team Leader
Ashburn Veterinary Hospital
Ashburn, VA
03.2012 - 11.2015
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
- Delegated daily tasks to team members to optimize group productivity.
- Interviewed, hired and trained new quality customer service representatives.
- Created and maintained the staff schedule
- Restrained and stabilized animals during examination and treatment.
- Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
- Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
Veterinary Technician
Stream Valley Veterinary Hospital
Ashburn, VA
12.2009 - 03.2012
- Restrained and stabilized animals during examination and treatment.
- Reviewed vaccination records, and prepare and administer vaccinations according to clinic protocols.
- Operated anesthesia machines, oxygen equipment and monitoring equipment.
- Prepared and reviewed records and consent forms.
- Monitored patient vital signs during surgical procedures, and notified veterinarian of changes in stability.
- Assisted veterinarian with treatment of wounds, vaccination administration and operations.
- Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
- Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
- Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress.
- Recommended products to sustain optimal wellness, including supplements, dental cleaning, flea control, geriatric care and dietary measures.
Emergency Technician
The Hope Center for Advanced Veterinary Medicine
Vienna , VA
07.2009 - 11.2009
- Remained level-headed and proactive during emergency situations.
- Evaluated patients' medical status and monitored vital signs during their stay.
- Administered drugs: intravenous, subcutaneous and intramuscular
- Informed the doctor of any changes or improvements
- Administered medications
- Updating clients
- Monitoring patients under anesthesia
- Taking care of patients in isolation and following strict isolation protocols
Veterinary Assistant
Seneca Hill Animal Hospital
Great Falls , VA
04.2008 - 07.2009
- Restrain animals for the doctor.
- Take and read ear smears and urine samples.
- Filling medication.
- Taking blood to run in house or to send to the lab.
- Administered vaccines.
- Took digital radiographs.
- Placing catheters, intubation, administered drugs
- Monitored animals while under anesthesia.
- Took dental radiographs.
- Recovered patients from anesthesia.
Veterinary Assistant
Austin Veterinary Clinic
Annandale, VA
05.2002 - 04.2008
- Wrote and maintained kennel handbook for new employees.
- Scrubbed, counted, and packed surgical instruments and drapes into surgi-packs for autoclave sterilization.
- Monitored animals while under anesthesia.
- Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
- Processed financial transactions for clients.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Reviewed pet records from daily visits and appointments, entering all important data into system.
- Restrained animals for the veterinarian during exams.
Education
High School Diploma -
Falls Church High School
Falls Church, VA06.2003
Skills
- Strong Communication skills
- Punctual
- Supervision
- Problem resolution
- Organization
- Team player
- Quick learner
- Multitasking
- Proficient in database management
Certification
- Paraprofessional Aide, Passed Praxis Test - 2021
Timeline
FDA BI Epochal Pimobendan Study
Cvcatalyst
01.2022 - 01.2022
Zoetis DMVD Study
Cvcatalyst
12.2018 - 12.2020
FDA Grain Free Diet Study
Cvcatalyst
01.2018 - 01.2024
Veterinary Assistant & Receptionist
CVCA Cardiology
11.2015 - Current
Team Leader
Ashburn Veterinary Hospital
03.2012 - 11.2015
Veterinary Technician
Stream Valley Veterinary Hospital
12.2009 - 03.2012
Emergency Technician
The Hope Center for Advanced Veterinary Medicine
07.2009 - 11.2009
Veterinary Assistant
Seneca Hill Animal Hospital
04.2008 - 07.2009
Veterinary Assistant
Austin Veterinary Clinic
05.2002 - 04.2008
High School Diploma -
Falls Church High School
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