Allissa Cruz
Caldwell,ID
Summary
Goal-oriented administrative and customer service professional experienced in office management, financial administration and tenant relations. Knowledgeable about collection procedures, violations and eviction orders. Advanced skills in Yardi, Appfolio & On-Site.
Overview
11
11
years of professional experience
Work History
Assistant Community Director
FPI Management
Stockton
10.2022 - Current
- Organized resident meetings for issues such as crime watch and community relations.
- Managed administrative functions like month-end close and contract preparation.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Accepted and processed payments for regular costs and special fees.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
Resident Specialist
Commercial Northwest Property Management
Nampa
09.2020 - 07.2022
- Assisted in development of marketing plans, internet and print advertisements
- Solved grievances and complaints by collaborating with residents.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Responsible in playing an active role in the renewal process.
- Generated memos and flyers for communities to keep residents aware of scheduled property maintenance, resident complaints, and other important information
- Carried out day-day-day duties accurately and efficiently.
- Application process from start to finish.
Service Scheduler
Kendall Auto Group
Boise
01.2020 - 09.2020
- Acted as first point of contact and set appointments for prospective clients.
- Provided excellent service and attention through phone conversations.
- Entered daily data in computer systems and documented office activities.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Receptionist
Farmers Insurance Manuel Luna Agency
Stockton
08.2019 - 01.2020
- Filed and maintained records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Received payments and recorded receipts for services.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
Data Analyst
Boise State University
Boise
08.2015 - 04.2019
- Collected and organized data on permit sales, license plate connectivity within propriety permit tracking system for the purpose of a Problem/Solution final presentation.
- Managed parking lot inventory by issuing citations.
- Responded to emergencies and directed public.
- Assisted motorists locked out of vehicle or battery jump-starts.
- Patrolled premises regularly to maintain safety of employees and visitors.
- Located lost, stolen and counterfeit permits.
- Coordinated with onsite managers, liaison officers and other outside agencies regarding safety.
Parking Attendant
Boise State University
Boise
11.2015 - 07.2018
- Performed cash handling tasks such as counting and selling.
- Managed parking and traffic control to facilitate vehicle flow in assigned area.
- Responded to questions about local area and company services.
- Resolved all customer issues to maintain high standards of customer satisfaction.
- Positioned barricades and gates to maximize traffic flow through parking lot.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Bachelor of Science - Criminal Justice
Boise State University
2019
Skills
- Property Management Software
- Leader and Team builder
- Conflict management
- Client Needs Assessment
- Rent Collection
- Security Deposit Refunds
Languages
Spanish
Professional Working
Timeline
Assistant Community Director
FPI Management
10.2022 - Current
Resident Specialist
Commercial Northwest Property Management
09.2020 - 07.2022
Service Scheduler
Kendall Auto Group
01.2020 - 09.2020
Receptionist
Farmers Insurance Manuel Luna Agency
08.2019 - 01.2020
Parking Attendant
Boise State University
11.2015 - 07.2018
Data Analyst
Boise State University
08.2015 - 04.2019
Bachelor of Science - Criminal Justice
Boise State University