Kyla Townsend-Robinette
Hoover,AL
Summary
Dedicated professional in optical sales and property management, skilled in consultative sales, leasing, eyewear selection, and customer relations. Demonstrates strong organizational skills and sound judgment in daily operations and issue resolution. Focused on building relationships and achieving sales targets while providing exceptional service.
Overview
7
7
years of professional experience
Work History
Assistant Community Director
Tributary Rise
Birmingham, AL
09.2025 - 10.2026
- Processed lease documentation, renewals, and move-in paperwork for community residents.
- Assisted with rent collection, account updates, and ledger reviews for Tributary Rise.
- Supported community operations at Tributary Rise through resident communication and leasing follow-up.
- Responded to resident concerns with professional service and timely office support.
- Coordinated maintenance requests with service teams and tracked resident work orders.
- Performed regular inspections of vacant units prior to move-in day in order to guarantee their condition was acceptable before welcoming new tenants.
- Supported staff with property management tasks and leasing activities.
- Created monthly reports outlining financial data including budget analysis, accounts receivable and payable status, income statements.
Assistant Manager
Wildforest Stoneriver Property Management
Birmingham, AL
05.2024 - 09.2025
- Coordinated resident inquiries, service requests, and follow-up communication.
- Responded to resident inquiries using professional customer service standards.
- Assisted with lease processing, renewals, and move-in move-out paperwork.
- Tracked rent payments, notices, and account activity with care.
- Coordinated with other departments to ensure smooth flow of operations.
- Supported daily property management operations and office workflow at Wildforest Stoneriver.
- Promoted available rental properties through various media channels. through various media outlets such as newspapers, websites, social media platforms.
Optician
My Eye Doctor
Birmingham, AL
12.2019 - 11.2022
- Assisted patients with selecting eyeglass frames and lenses based on their prescriptions, lifestyle, and budget.
- Educated patients on lens options, including progressive lenses, anti-reflective coatings, and prescription sunglasses, while ensuring informed choices.
- Took accurate optical measurements to ensure proper lens placement and frame fit.
- Adjusted, repaired, and dispensed eyewear to ensure patient comfort and clear vision.
- Reviewed prescriptions and verified completed eyewear for accuracy before dispensing.
- Clarified insurance benefits, coverage, pricing, and out-of-pocket costs for patients to facilitate decision-making.
- Processed eyewear orders, payments, and insurance information accurately.
- Coordinated with optical laboratories to track orders and resolve discrepancies, ensuring timely delivery of eyewear.
- Maintained patient records and followed office procedures for protecting confidential information.
Education
St. Clair County High School
Odenville, ALJefferson State Community College
Skills
- Property Management & Leasing
- Leasing Strategies
- Budget analysis
- Financial Reporting
- Yardi software
- Property Inspections
- Sales & Customer Service
- Client & Resident relation
- Conflict Resolution
- Organization & Time Management
- Attention to detail
- Bilingual Communication
- Customer service
Languages
Title: Assistant Property Manager
Timeline
Assistant Community Director
Tributary Rise
09.2025 - 10.2026
Assistant Manager
Wildforest Stoneriver Property Management
05.2024 - 09.2025
Optician
My Eye Doctor
12.2019 - 11.2022
St. Clair County High School
Jefferson State Community College