Alli Gaviola
Glendale,AZ
Overview
3
3
years of professional experience
Work History
Server
Biscuits Cafe
Glendale, AZ
11.2023 - 06.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
SideTrack, Pleasanton
06.2022 - 08.2023
- Expedited food
- Presented menus and daily specials to seated guests while ensuring they had napkins, water, and silverware
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
- Bussed and cleaned tables
- Memorized over 100+ drink and food menu items and rotating seasonal specials to give customized recommendations to guests
- Gently addressed any customer complaints or concerns escalating it to management when necessary
- Memorized over 100+ menu items to give customized recommendations to guests.
TOGO/Hostess/Food runner
Chilis's Bar and Grill
Manteca, CA
02.2022 - 06.2022
- Collected, Packed, and delivered Togo orders
- Bussed and cleaned tables.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
Barista, Server
Deva Cafe
07.2021 - 02.2022
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
- Memorized over 100+ drink and food menu items and rotating seasonal specials to give customized recommendations to guests
- Created and served customers coffee + drinks
- Served Breakfast and Lunch to 50-100 customers per shift
- Bussed and cleaned tables
- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time
- Broke down and cleaned all cafe coffee equipment at the end of each shift
- Maintained a clean workspace throughout shift
- Created a warm enjoyable workplace.
Education
High School Diploma -
East Union Graduate
05.2021
Skills
- I am A hardworking, motivated individual who is goal oriented, A team player, organized with excellent communication skills I have 3 years of food industry and restaurant experience that have helped me to better understand the customer service industry
Timeline
Server
Biscuits Cafe
11.2023 - 06.2024
Server
SideTrack, Pleasanton
06.2022 - 08.2023
TOGO/Hostess/Food runner
Chilis's Bar and Grill
02.2022 - 06.2022
Barista, Server
Deva Cafe
07.2021 - 02.2022
High School Diploma -
East Union Graduate