Alliya Love
Rochester,NY
Summary
A highly motivated professional with a wide range of expertise. Several years devoted to children has taught about patience, organization, strategy, and teaching. All these skills led to developing a passion for the field of Maternal and Child Health. Using these acquired skills there is hope to improve maternal and child health all around.
3 years trained as an Advanced Emergency Medical Dispatcher has taught problem solving skills, active listen, how work as a team, and to prepare for any challenge.
Overview
12
12
years of professional experience
1
1
Certification
Work History
911 Dispatcher
City Of Rochester
04.2023 - Current
- Read system maps and caller information, and documented details in system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Followed established protocols for professional handling of emergency situations.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Monitored multiple computer systems simultaneously for real-time situational awareness during emergency events, allowing for informed decision-making under pressure.
- Managed high-stress work environment by maintaining composure and professionalism during emergency situations, ensuring efficient operations.
- Enhanced emergency response times by efficiently dispatching fire and medical units to incidents.
- Maintained open lines of communication with field personnel throughout all phases of an incident, ensuring ongoing support and coordination.
- Ensured prompt dispatch of appropriate resources by effectively prioritizing incoming emergency calls based on severity and location.
EMS Dispatcher
American Medical Response
06.2018 - 06.2021
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch approximately 25 EMS units while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Answered calls and took basic information from callers following EMD training protocols.
- Communicated with hospitals for transfers and discharges.
- Communicated with insurance companies for all official patient processing and trip approvals.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Lead Staff
Jump Club
04.2013 - 02.2019
- Hosted children's birthday parties by following schedules, entertaining, and supervising.
- Prepped and cooked café food items.
- Completed simple maintenance tasks for facility upkeep.
- Opened office by unlocking doors, turning on lights and setting up facility for business.
- Greeted and checked in guests at front desk.
- Closed business daily by organizing front office, shutting down equipment, turning off lights and locking doors.
- Maintained clean reception area to promote positive, professional environment for clients.
- Handled opening and closing financial obligations.
- Scheduled and sold birthday party packages.
Education
Bachelor of Science - Maternal Child Health And Lactation Services
Union Institute And University
Cincinnati, OH08.2022
Associate of Science - Liberal Arts And Sciences
Monroe Community College
Rochester, NY12.2018
High School Diploma -
Rush Henrietta High School
Rochester, NY06.2015
Skills
- Computer Skills
- Call Management
- Dispatch Coordination
- Information Relay
- Documentation and Recordkeeping
- Active Listening
- Prioritizing Situations
- Critical Thinking
Certification
- EMD - Emergency Medical Dispatch
- D.O.N.A International Trained Birth Doula
- BLS CPR Certified
Languages
Sign Language
Timeline
911 Dispatcher
City Of Rochester
04.2023 - Current
EMS Dispatcher
American Medical Response
06.2018 - 06.2021
Lead Staff
Jump Club
04.2013 - 02.2019
Bachelor of Science - Maternal Child Health And Lactation Services
Union Institute And University
Associate of Science - Liberal Arts And Sciences
Monroe Community College
High School Diploma -
Rush Henrietta High School