Alliyah Guerrido
Information Technology
Somers,NY
Summary
Part-time, remote college student on track to complete a bachelor's degree in the summer of 2025. Professional customer service provider with exceptional communication and problem-solving skills. Demonstrated ability to collaborate effectively and adapt to evolving needs. Excels in handling inquiries, resolving issues efficiently, and fostering positive customer relationships. Reliable team player dedicated to achieving results and surpassing expectations. Strong desire to leverage previous experience and knowledge gained from a bachelor's degree to transition career into the IT industry.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
True Drip Medical Spa
06.2022 - Current
- Aided customers daily with finding specialized treatment options & provided recommendations via chat support and email support
- Performed upselling techniques to increase average order values across physical and online-ordered products and services
- Maintained a high customer satisfaction survey rating
- Maintained neat and attractive merchandise displays to help maximize product inventory tracking and purchases
- Aided with customer exchanges and returns
- Processed returns, credits, gift cards, and various forms of POS payments for customers and employees
- Responsible for all incoming telephone, email, and virtual customer interactions
- Data and trend analysis of spa to valuable insights and opportunities for process improvement
Social Media Manager and Website Development
JZ HUNT, LLC
03.2021 - Current
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Collaborated with the creative team to develop visually appealing website designs, improving user experience.
- Grew business through strategic marketing efforts such as social media promotion, website development, and targeted advertising campaigns.
- Increased brand awareness by developing and implementing effective social media strategies.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
Nanny /In-Home Babysitter
Private Employers
02.2016 - Current
- Assisted with light housekeeping duties as well as running errands.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Handled challenging behavioral issues
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Promoted intellectual development through engaging educational activities.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
- Administered basic first-aid and medication in emergency situations.
- Implemented creative learning strategies tailored to each child''s interests and abilities for enhanced cognitive growth.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Business Development Coordinator
Curry Automotive
05.2023 - 08.2023
- Implemented CRM systems to track leads, sales data, and customer interactions for better reporting and analysis.
- Communicated with different departments across numerous companies to coordinate logistics operations and optimize customer services
- Performed customer retention calls
- Maintained high praise on weekly customer interaction evaluations
- Performed upselling techniques
- Learned how to use new software to monitor the health of my client's vehicles and facilitate action toward any concerns
- Managed a portfolio of existing clients, consistently exceeding sales targets and maintaining high levels of client satisfaction.
- Enhanced client relationships through regular communication and prompt responses to inquiries.
Runner / Server / Bartender
Tortilla Project
03.2019 - 11.2019
- Started off as a food/drink runner due to lack of restaurant experience
- After learning the systems and best practices I was then trusted with the responsibilities that came with waiting tables along side bartending
- Performed multi faceted customer service for various positions
- Engaged with customers creating relationships and loyalties to the establishment
- Collected orders, transported, and served prepared food and drinks, while also bartending
- Maintained cleanliness and proper presentation of the restaurant's scenery
- Developed skill required for a fast-paced environment such as vigilance, effective communication, and collaboration with coworkers, and special attention to details
Education
Bachelor of Science - Information Technology
Capella University
06.2025
Science and Mathematics -
Westchester Community College
Valhalla, NY09.2021
High School -
Somers High School
06.2021
Skills
- Windows
- MacOS
- Jira
- Zendesk
- Excel
- Business Analysis
- Google Sheets
- Google Suite
- Dashboards
- Trend Analysis
- Team collaboration
- Account management
Technicalsummary
Windows, MacOS, Jira, Zendesk, Excel, Google Sheets, Google Suite, Dashboards, Trend Analysis
Work Preference
Work Type
Part TimeContract WorkInternshipWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork from home optionHealthcare benefitsAccomplishments
Conducted research in the felid of behavioral science. Competed against 81 other research projects state wide. Placed 3rd in that competition, receiving rewards and recognition for outstanding research regarding effective PTSD (Post-Traumatic Stress Disorder) treatments.
Timeline
Business Development Coordinator
Curry Automotive
05.2023 - 08.2023
Customer Service Associate
True Drip Medical Spa
06.2022 - Current
Social Media Manager and Website Development
JZ HUNT, LLC
03.2021 - Current
Runner / Server / Bartender
Tortilla Project
03.2019 - 11.2019
Nanny /In-Home Babysitter
Private Employers
02.2016 - Current
High School -
Somers High School
Bachelor of Science - Information Technology
Capella University
Science and Mathematics -
Westchester Community College
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