Hi, I’m
Monera James
Customer Relations Professional
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
15
years of professional experience
Work History
THRIVE DRIP SPA
LEAD SPA CONSULTANT
12.2021 - 08.2023
Job overview
- Produced detailed and relevant reports for use in making business decisions.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Evaluated current processes to develop improvement plans.
- Gathered, documented, and modeled data to assess business trends.
- Greet & service clients by providing assistance according to their health & medical needs. Administrative duties such as data input, Answering phones, & tracking clients status.
- Created & managed client profiles and ensure all proper documentation is in CRM systems correctly.
- Used data and analytics to improve customers experience.
- Maintain efficient product knowledge to help drive sales through memberships that develop customer retention.
- Calculated company's KPI's, employee commissions, & sales monthly.
- Compute & analyze monthly sales allocation worksheets through excel.
- Perform weekly inventory and restock as needed.
- Maintain proficiency with Hubspot, POS, Meevo, & other operational systems to improve the business.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
MINIMO BATH & BODY
CUSTOMER SERVICE REPRESENTATIVE
02.2018 - 03.2021
Job overview
- Provided administrative services, customer service, social media, emails, and phone calls.
- Resolved customer issues & escalations in a positive manner.
- Corresponded with potential business partners and influencers for marketing opportunities with company.
- Developed techniques to help associates gain product knowledge about merchandise.
- Educated customers on benefits of products and provided specific recommendations.
- Traveled to trade shows as Brand Ambassador to exhibit company's benefits to build its wholesale business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Performed daily recovery and light cleaning tasks to ensure neat, clean and organized store.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
ROSS DRESS FOR LESS
CASHIER/RETAIL ASSOCIATE
02.2016 - 01.2017
Job overview
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Managed over 50 customers per shift.
- Operated POS terminals and cash drawer balancing.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
- Cross-perform in all assigned areas to ensure that merchandise sizing, ticketing and presentation are to company standards
- Perform daily recovery and light cleaning tasks to ensure neat, clean and organized store.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Assisted customers by answering questions and fulfilling requests
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
- Connected with customers to support positive transaction experiences and address service concerns
- Operated POS terminals and cash drawer balancing
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records
SAKS FIFTH AVENUE
LUXURY SALES PROFESSIONAL
06.2015 - 11.2015
Job overview
- Gained extensive product knowledge about luxury brands/designers carried in store.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Implemented effective networking strategies and elevated new business opportunities.
- Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
- Learned to maintain and grow business by using social media.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Assisted senior leadership with executive decision-making process.
NORDSTROM
BRAND AMBASSADOR TEAM LEAD
08.2013 - 06.2015
Job overview
- Learned to create, grow, and drive sales professionals' business by gaining extensive designer experience with high-level retailer.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Followed weekly/monthly/annual sales reporting to understand business SWOT Analysis.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
- Processed merchandise inventory regularly which assisted with product knowledge.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion by 25%.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Learned to clientele and excel in client book management.
GREGORY'S
WARDROBE STYLIST
11.2014 - 04.2015
Job overview
- Gained luxury boutique experience while learning technique of building confidentiality with luxury clientele
- Created personal styling business that catered to various personalities and styles
- Developed systematic techniques to help associates gain product knowledge on merchandise.
- Managed wardrobe and accessory collections, keeping items in pristine condition.
- Produced and updated detailed inventory reports to document all items in wardrobe.
- Interacted with high-end luxury brands to obtain samples for styling projects.
- Designed creative concepts and styling direction for fashion shows.
- Developed signature looks for celebrities and models for appearances, photo shoots and runway shows.
- Determined proper shoes, jewelry, head wear and other accessories to complement designer outfits.
- Maintained positive, professional attitude during long shoots and when dealing with difficult people.
ULTA BEAUTY
SALES ASSOCIATE/CASHIER
08.2012 - 08.2013
Job overview
- Learned and experienced operations of opening new store.
- Greeted customers and helped with product questions, selections, and purchases.
- Learned merchandising techniques that increased store sales goals quarterly.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Answered questions about store policies and addressed customer concerns.
- Processed inventory weekly which aided on learning about merchandise brought into store.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
UNIVERSITY OF LOUISIANA AT LAFAYETTE
CUSTOMER SERVICE REPRESENTATIVE
01.2010 - 08.2012
Job overview
- Provided general information for students, administration, and visitors about university.
- Answered constant flow of customer calls with minimal wait times.
- Set up and assisted visitors with using facilities for daily events.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled daily cash flow and deposits to cashiers office.
- Organized and maintained professional file system.
- Organized and scheduled events, meetings, and appointments for office officials.
- Provided primary customer support to internal and external customers.
- Operated and processed ticket master sales.
FOREVER 21
SALES ASSOCIATE
12.2008 - 07.2011
Job overview
- Developed customer service experience with fast fashion retailer.
- Assisted store manager with trend forecasting documents that aided process of store replenishment.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Promoted new lines by wearing clothing in creative ways.
- Learned operations of fitting room styling and using suggestive selling.
Education
UNIVERSITY OF LOUISIANA AT LAFAYETTELAFAYETTE, LA
Bachelor of Science from FASHION DESIGN AND MERCHANDISING
05.2013
Skills
- Microsoft Office
- POS Systems
- CRM Systems
- Zendesk
- Meevo
- Yotpo
- Klaviyo
- Shipstation
- Blogging
- Advertising & Marketing
- Social Media Management
- Drawer Reconciliation
- Annual Budgets
- Employee Performance Evaluations
- Customer Interaction
- Business Correspondence
- Office Supplies and Inventory
- Customer Inquiries
- Information Updates
- Workflow Processes
- Personnel Management
- Professional Relationships
- Office Organization
- Effective Customer Communication
- Employee Engagement
- Inventory Restocking
- Administrative Support
- Positive Reinforcement
- Travel Arrangements
- Motivational Leadership
- Client Satisfaction
- Inventory Accuracy
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
LEAD SPA CONSULTANT
THRIVE DRIP SPA
12.2021 - 08.2023
CUSTOMER SERVICE REPRESENTATIVE
MINIMO BATH & BODY
02.2018 - 03.2021
CASHIER/RETAIL ASSOCIATE
ROSS DRESS FOR LESS
02.2016 - 01.2017
LUXURY SALES PROFESSIONAL
SAKS FIFTH AVENUE
06.2015 - 11.2015
WARDROBE STYLIST
GREGORY'S
11.2014 - 04.2015
BRAND AMBASSADOR TEAM LEAD
NORDSTROM
08.2013 - 06.2015
SALES ASSOCIATE/CASHIER
ULTA BEAUTY
08.2012 - 08.2013
CUSTOMER SERVICE REPRESENTATIVE
UNIVERSITY OF LOUISIANA AT LAFAYETTE
01.2010 - 08.2012
SALES ASSOCIATE
FOREVER 21
12.2008 - 07.2011
UNIVERSITY OF LOUISIANA AT LAFAYETTE
Bachelor of Science from FASHION DESIGN AND MERCHANDISING
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