Summary
Overview
Work History
Skills
Languages
Work Availability
Timeline

Allizon Palma

Cypress,TX

Summary

Dynamic management professional with proven success at Clarkwood, enhancing revenue cycle efficiency and cash flow management. Bilingual with strong organizational leadership skills, I excel in training and mentoring teams, fostering a culture of excellence. Committed to achieving high customer satisfaction through effective problem resolution and team development.

Overview

4
4
years of professional experience

Work History

Management

Clarkwood
09.2024 - 03.2025
  • Provided feedback to management on potential improvements in processes or procedures, leading to more efficient collections and revenue cycle management.
  • Closed out cash register and prepared cashier report at close of business.
  • Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
  • Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
  • Monitored new server performance and offered continuous support throughout training period.


Server Trainer

Clarkwood
09.2023 - 09.2024
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Host

Musaafer
06.2021 - 03.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Trained new hires in food handling, restaurant protocols, and proper usage of the Toast timeline to boost knowledge and performance.

Skills

  • Bilingual: English & Spanish
  • Organizational Leadership & Team development
  • Cash flow & Revenue Cycle management
  • Data Entry

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Management - Clarkwood
09.2024 - 03.2025
Server Trainer - Clarkwood
09.2023 - 09.2024
Host - Musaafer
06.2021 - 03.2023

Similar Profiles

CREATE PROFILE
Allizon Palma