Alloyse Chong
Fort Lauderdale,US
Summary
Experienced professional combining extensive customer service experience with Communication and Business background, focused on establishing positive business relationships and delivering exceptional service.
Overview
11
11
years of professional experience
Work History
Sales Consultant
SJL MOTORS/BMW
Fort Lauderdale, FL
03.2024 - 11.2024
- Streamlined sales processes and implemented effective customer engagement strategies, leading to consistent growth in BMW vehicle sales portfolio
- Analyzed market trends and customer preferences to develop targeted sales approaches, enhancing customer satisfaction and retention rates
- Orchestrated seamless coordination between sales, service, and finance teams to deliver comprehensive solutions for premium vehicle purchases
- Maintained meticulous documentation of sales transactions and customer interactions while ensuring compliance with automotive industry standards
- Implemented targeted luxury vehicle sales strategies, integrating digital platforms and personalized outreach to expand client portfolio and drive market growth
Customer Service Agent
INTERCRUISES
Fort Lauderdale, FL
01.2024 - 03.2024
- Enthusiastically greets guests before and after cruise at the port terminal
- Passionately provides a high-level of customer service to complete guests check-in process
- Enjoys working in a diverse fast paced and ever-changing environment with an adaptive demeanor
- Experience performing various administrative and technical tasks
Sales•Senior Care•Substitute Teaching
TEMPORARY WORK
NY/FL
07.2019 - 12.2023
Student Coordinator
BROWARD COLLEGE
Fort Lauderdale, FL
04.2022 - 02.2023
- Coordinated student events, enhancing engagement and attendance through strategic planning
- Facilitated communication between departments, improving student support services
- Implemented initiatives that increased student participation in campus activities
- Resolved scheduling conflicts, ensuring smooth operation of student programs
- Developed resources that supported student success and retention
- Coordinated student activities and programs, fostered inclusive campus environment, mentored peers while maintaining detailed records and schedules
- Led student engagement initiatives, streamlined administrative processes, and developed innovative solutions for program management
- Facilitated student success through resource coordination, event planning, and academic support services while building strong community relationships
Customer Service Agent
AIR FRANCE/JETBLUE
Jamaica, NY
03.2020 - 07.2021
- Enthusiastically offered outstanding assistance where needed in all areas of passenger services
- Ensured that all work areas were functionally operating up to standards (check-in, lobby, gate & baggage)
- Remained poised and professional during crisis and times of stress
- Maintained a high standard of safety and security according to policies while executing duties
Case Associate
JEWISH BOARD (Temporary Assignment)
Queens, NY
04.2019 - 06.2019
- Worked directly out of the Emergency Family Domestic Violence Shelter to provide daily client support
- Conducted outreach to numerous establishments to schedule Domestic Violence presentations
- Delivered presentations while documenting all presentations through progress note reports
- Facilitated group therapy sessions with clients to promote DV awareness, wellbeing and current events
Customer Service Ambassador
MTA LONG ISLAND RAIL ROAD
New York, NY
12.2013 - 04.2019
- Front line contact in delivering outstanding customer service to passengers regarding travel on the LIRR
- Demonstrate leadership by successfully working and exercising good judgment with minimal supervision
- Maintain professionalism and poise during rapid service disruptions while disseminating up-to-date information
- Provide commuter directions throughout local points of interest for the NYC metropolitan area
Education
Bachelor of Science - Business & Communication
Arizona State University
Certified Life Coach - PTSD & Trauma
Udemy
Skills
- Account Management
- Administration
- Analysis
- Coaching
- Communication
- Customer Service
- Event Planning
- Leadership
- Microsoft Office
- Negotiation
- Problem Solving
- Public Speaking
- Sales
- Training
Timeline
Sales Consultant
SJL MOTORS/BMW
03.2024 - 11.2024
Customer Service Agent
INTERCRUISES
01.2024 - 03.2024
Student Coordinator
BROWARD COLLEGE
04.2022 - 02.2023
Customer Service Agent
AIR FRANCE/JETBLUE
03.2020 - 07.2021
Sales•Senior Care•Substitute Teaching
TEMPORARY WORK
07.2019 - 12.2023
Case Associate
JEWISH BOARD (Temporary Assignment)
04.2019 - 06.2019
Customer Service Ambassador
MTA LONG ISLAND RAIL ROAD
12.2013 - 04.2019
Bachelor of Science - Business & Communication
Arizona State University
Certified Life Coach - PTSD & Trauma
Udemy