Allura Townsend
New York
Summary
Dynamic professional with a proven track record in customer service and teamwork, demonstrated at Sun Fresh Deli through building strong customer relationships and enhancing sales revenue. Excelled in high-pressure situations in the US Army, showcasing exceptional problem-solving skills and leadership. Adaptable and reliable, with expertise in kitchen operation and client service.
Overview
2025
2025
years of professional experience
Work History
Sales Associate
Sun Fresh Deli
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased customer loyalty with personalized shopping experiences and attentive service.
Soldier
US Army
01.2024 - 01.2025
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Assembled, disassembled and maintained various weapons for operational readiness.
Sales Associate
Olive Garden
08.2022 - 05.2023
- Served food to customers, ensuring a positive dining experience.
- Maintained a clean and organized kitchen area to ensure a hygienic and welcoming environment for customers.
- Collaborated with kitchen staff to ensure seamless operations and timely service.
- Prepared and served food items to enhance customer satisfaction.
- Directed a team of servers to ensure seamless service delivery and operational efficiency.
Education
Associate Of Applied Business - Financial Analysis
University of Houston
Houston, TXHigh School Diploma -
Crandall High
Forney, TX05.2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Exceptional customer service
- Outgoing personality
- Flexible schedule
- Stocking and receiving
- Client service
- Cash register operation
- Adapt to diverse groups
Timeline
Soldier
US Army
01.2024 - 01.2025
Sales Associate
Olive Garden
08.2022 - 05.2023
Sales Associate
Sun Fresh Deli
Associate Of Applied Business - Financial Analysis
University of Houston
High School Diploma -
Crandall High
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