Allury Sargent
San Diego,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Known for excellent customer relations and welcoming attitude.
Overview
11
11
years of professional experience
Work History
Flight Attendant
American Airlines
Dallas, TX
03.2023 - Current
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Used excellent customer service skills in addressing passengers' needs.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
House Manager
Self Employed
San Diego, CA
07.2021 - 08.2022
- Kept houses clean and monitored staff compliance with required checklists for resident safety.
- Upheld nutritional requirements with adequate food supply and proper choices.
- Created menus, ordered groceries and performed light housekeeping duties.
- Implemented enjoyable experiences for residents to meet wellness goals.
In-Home Childcare Provider
AuPairCare Live-In Childcare
Newport Beach, CA
08.2019 - 08.2021
- Transported children to extra-curricular activities or scheduled playdates, observing all traffic safety laws and regulations.
- Followed licensing guidelines and standards to optimize daily childcare.
- Maintained CPR and first aid certifications to provide basic medical assistance.
- Modeled positive behaviors to encourage kindness and respect.
- Established and maintained solid routines to ease children's anxieties and set clear expectations.
- Carried out risk assessments for excursions and activities to maximize safety.
- Kept spaces organized, clean and child-friendly.
- Maintained child safety and security by closely monitoring movements and behaviors.
Medical Assistant Receptionist
Hospital Pio XII
São José Dos Campos, São Paulo, Brazil
02.2019 - 05.2019
- Scheduled patient appointments, sent notifications and handled rescheduling needs.
- Obtained insurance verifications, pre-authorizations and pre-determinations.
- Kept reception area clean, orderly and ready for start of following day.
- Verified data and scanned into document imaging software.
- Delivered excellent customer service and facilitated development of patient and clinician relationships.
- Moved patients through registration process and prepared for clinical staff, maximizing patient flow.
- Maintained general filing system and files electronically or manually according to type.
- Admitted patients, recorded assigned room and printed patient labels on admission to hospital.
- Completed and processed insurance documentation and other claim forms.
- Advised patient of preparations required for scheduled procedures.
- Reviewed patient charts for completeness, verifying missing information to improve data quality.
Customer Service Sales Representative
Sancely Boutique
São José Dos Campos, São Paulo, Brazil
02.2013 - 06.2017
- Monitored store spaces for security and safety concerns and coordinated more advanced corrections with management.
- Worked well within team environment and communicated effectively with fellow associates to implement comprehensive and customer-focused strategies.
- Built strong customer relationships and identified needs to maximize sales.
- Kept assigned areas well-stocked and professional in appearance with regular attention to department needs.
- Resolved customer issues quickly to recapture customer loyalty and prevent lost sales.
- Helped customers locate products in-store.
- Interacted with customers to personalize shopping experience and build positive rapport.
- Received, documented and shelved stock.
- Handled customer complaints following company procedure.
- Arranged merchandise displays, focusing on item accessibility and aesthetic appeal.
- Prepared shelves for new seasonal merchandise and planned promotional displays.
- Adapted to store needs by cross-training and moving between multiple roles.
- Organized and restocked display racks to keep store customer-ready.
- Kept up-to-date on current and upcoming product and service offerings.
- Improved customer shopping experience based on collated feedback.
Education
Project Management - Project Management
Google Career Certfifcate
San Diego, CA05.2023
Flight Attendant - Aviation
Escola De Aviação Civil
São José Dos Campos, São Paulo, Brazil05.2018
No Degree - English
Stanborough School
Welwyn Garden City, United Kingdom07.2011
Skills
- Great Communication Skills
- Positive Attitude
- Resilience
- Reporting and documenting
- Performance reviewing
- Customer service
- Conflict resolution
- Team development
- Independent and creative thinking
- Multitasking
- Organization
- FAA Regulations
- Regulatory Compliance
- Airline Operations
- Verbal communication
- Research
- Inventory supplies
- Flight safety
Community Service
Visual Rehabilitation Assistant, 2018-2019.
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Flight Attendant
American Airlines
03.2023 - Current
House Manager
Self Employed
07.2021 - 08.2022
In-Home Childcare Provider
AuPairCare Live-In Childcare
08.2019 - 08.2021
Medical Assistant Receptionist
Hospital Pio XII
02.2019 - 05.2019
Customer Service Sales Representative
Sancely Boutique
02.2013 - 06.2017
Project Management - Project Management
Google Career Certfifcate
Flight Attendant - Aviation
Escola De Aviação Civil
No Degree - English
Stanborough School