MELISSA HEAD
Stone Mountain,GA
Summary
Customer driven Flight Attendant with dynamic work ethic. Poised, personable and dedicated to team-driven environment. Excellent flight leader with medical emergency experience onboard. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude.
Overview
16
16
years of professional experience
Work History
Flight Attendant
Spirit Airlines Inc.
07.2023 - Current
- Attended 30 day training and initial operating experience in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures
- Verify aircraft and passenger compliance with policies, regulations, and safety guidance
- Clearly explain and demonstrate safety and emergency procedures to passengers prior to takeoff
- Perform pre-flight safety checks to verify emergency equipment is in good working order
- Serve beverages and food items from refreshment carts and provided information about in-flight offerings to passengers
- As flight leader responded to passenger emergencies and provided first aid
- Make clear and concise announcements following Flight Attendant Manuel
Owner
Hookah Girls, LLC.
08.2019 - Current
- Managed day-to-day business operations
- Train new personnel on proper use of equipment
- Trained and motivated employees to perform daily business functions
- Manage over 6 employees
- Manage multiple same day events
- Operate with safety and skill to avoid accidents and delays
- Oversee events to ensure each customer receives accurate orders
- Resolve customer complaints or order issues
FLIGHT ATTENDANT
SkyWest Airlines
09.2019 - 02.2020
- Attended 30-day training in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance
- Used excellent customer service skills in addressing passengers' needs
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
- Resolved passenger conflicts and medical emergencies during flights
- Collaborated with flight crew to maximize smooth and safe flights
- Experienced working single flight attendant, 50 passenger planes
Director/Head Cheerleading Coach
Born2Cheer/Badd Girls Cheer
07.2007 - 12.2022
- Coached ages 2-16 years
- Won 7 Grand Champion Titles and over 20 first-place titles
- Required athletes and coaches to participate in community charity work
- Supported, mentored and taught over 200 athletes, mental, social, and physical development
- Prepared cheerleaders for games and competitions
- Organized fundraising for cheer activities, raising thousands each season
- Addressed parent concerns and communicated with parents effectively
- Selected for a TV show during the 2022 cheer season, on a YouTube channel with over 300,000 subscribers and millions of views
- Coached Central Dekalb Jaguars July 2007- December 2020
- Cheer Director and Coach of Stonecrest Spartans April 2021- December 2023
- Created and directed a cheer program for Stonecrest Spartans and recruited 200 athletes, and managed 6 teams. The program won 3 grand champion titles in the first season
- Trained and directed other coaches to improve the performance of cheerleaders
Assistant Teacher
Frazer Center
03.2013 - 02.2015
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Responded to individual student's learning, physical and emotional needs
- Supported over 15 students physical, mental, and social development using classroom games and activities
- Created positive and inclusive classroom environment by helping students develop social skills and relationships
- Liaised one-on-one with learners to provide additional support tailored to specific learning needs
- Completed daily reports, meal count sheets, and attendance logs
Education
Bachelor of Science -
South College
Knoxville, TN06.2025
Skills
- Issue Resolution
- Client Support
- Critical Thinking
- Conflict Resolution Techniques
- Safety Regulation Compliance
- Great Communication Skills
- Child Safety
- Teen Mentoring
- Youth Outreach
- Emergency Procedures
- Coordinating Program Resources
- Community Organization
Additional Information
CPR, First Aid and Automated External Defibrillator (AED)
Completed FAA 30+ day training program twice
Accomplishments
- Supervised team of 8 staff members.
Timeline
Flight Attendant
Spirit Airlines Inc.
07.2023 - Current
FLIGHT ATTENDANT
SkyWest Airlines
09.2019 - 02.2020
Owner
Hookah Girls, LLC.
08.2019 - Current
Assistant Teacher
Frazer Center
03.2013 - 02.2015
Director/Head Cheerleading Coach
Born2Cheer/Badd Girls Cheer
07.2007 - 12.2022
Bachelor of Science -
South College
Similar Profiles
Zoë ShepardZoë Shepard
Flight Attendant at Frontier Airlines / Spirit AirlinesFlight Attendant at Frontier Airlines / Spirit Airlines
Yesenia SantosYesenia Santos
Assistant Manager of Operations at Spirit Airlines Inc.Assistant Manager of Operations at Spirit Airlines Inc.
Carlos FranceschiCarlos Franceschi
Airline Pilot at SPIRIT Airlines Inc.Airline Pilot at SPIRIT Airlines Inc.
JODIE ANN CHANG MCKENZIEJODIE ANN CHANG MCKENZIE
Lead Flight-attendant at Spirit Airlines Inc.Lead Flight-attendant at Spirit Airlines Inc.
Esther RuizEsther Ruiz
Personal Assistant at Williams Ruiz GomezPersonal Assistant at Williams Ruiz Gomez