Elizabeth Cejas
Denver,CO
Summary
Dynamic first point of contact with a strong work ethic and exceptional customer service skills. Proven ability to manage emergency and high stress situations calmly while enhancing customer satisfaction. Recognized for conflict resolution and team collaboration, consistently achieving high performance ratings in service delivery and punctuality. Multilingual, fostering strong relationships with diverse clientele.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Flight Attendant
United Airlines
Denver, CO
09.2023 - Current
- Delivered exceptional customer service to enhance passenger satisfaction and comfort.
- Ensured compliance with safety regulations through diligent pre-flight checks and emergency drills.
- Assisted in managing cabin operations during boarding, in-flight services, and disembarking procedures.
- Collaborated with crew members to resolve passenger concerns efficiently and effectively.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Flight Attendant
Spirit Airlines Inc.
Denver, CO
09.2022 - 09.2023
- Trained new team members on company policies, safety protocols, and service standards.
- Maintained accurate inventory of onboard supplies and equipment to support service delivery.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Delivered exceptional customer service to enhance passenger satisfaction and comfort.
Front Desk Receptionist/Dental Insurance Coordinator
A New Smile Dental Center
Miami, FL
01.2021 - 09.2022
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated scheduling for appointments and meetings, optimizing front office efficiency.
- Maintained accurate records of guest interactions and transactions in management software.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Call Center Representative/Front Desk Receptionist
Skin Associates of South Florida
Miami, FL
12.2020 - 08.2021
- Managed high-volume inbound calls, addressing patient inquiries and scheduling appointments efficiently.
- Utilized electronic health record systems to maintain accurate patient information and streamline workflow.
- Resolved complex issues by collaborating with medical staff, ensuring optimal patient satisfaction and care quality.
- Trained new staff on call handling procedures and customer service standards to improve team performance.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Front Desk Receptionist
First Service Residential
Miami, FL
11.2019 - 12.2020
- Managed front desk operations to ensure seamless guest experiences and effective communication.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated maintenance requests, facilitating timely responses to resident needs and concerns.
- Maintained accurate records of visitor logs and package deliveries for enhanced security protocols.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Organized and maintained files and records to ensure up-to-date documentation.
- Enhanced guest experience by maintaining welcoming and organized reception area.
Patient Transporter
Baptist Health Hospital of South Florida
Miami, FL
03.2019 - 11.2019
- Operated hospital transport vehicles to ensure timely and safe patient movement.
- Assisted nursing staff by efficiently transferring patients to designated areas.
- Maintained cleanliness and organization of transport equipment and vehicles.
- Collaborated with multidisciplinary teams to optimize patient flow throughout the facility.
- Trained new transporters on safety protocols and operational procedures.
- Monitored patient conditions during transport, reporting changes to medical staff promptly.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
Customer Service Representative/Customer Service Call Center Representative
Pizza Hut
Miami, FL
11.2016 - 09.2018
- Delivered exceptional customer service by effectively addressing inquiries and resolving complaints.
- Managed order processing and ensured timely delivery of food products to customers.
- Collaborated with team to streamline workflow, enhancing overall service efficiency during peak hours.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed training materials to support staff development and improve service consistency across shifts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
G. Holmes Braddock Senior High School
Miami, FL05-2018
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Hospitality service expertise
- Reliability and punctuality
- Team collaboration
- Time management
- Professional appearance
- Problem-solving
- Emergency situations management
- Relationship management
- Conflict resolution
- Multilingual skills
- Calm under pressure
- Issue resolution
Certification
CPR/AED First Aid
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Flight Attendant
United Airlines
09.2023 - Current
Flight Attendant
Spirit Airlines Inc.
09.2022 - 09.2023
Front Desk Receptionist/Dental Insurance Coordinator
A New Smile Dental Center
01.2021 - 09.2022
Call Center Representative/Front Desk Receptionist
Skin Associates of South Florida
12.2020 - 08.2021
Front Desk Receptionist
First Service Residential
11.2019 - 12.2020
Patient Transporter
Baptist Health Hospital of South Florida
03.2019 - 11.2019
Customer Service Representative/Customer Service Call Center Representative
Pizza Hut
11.2016 - 09.2018
High School Diploma -
G. Holmes Braddock Senior High School