Jenill Wint
Spanish Town,,St. Catherine
Summary
Experienced professional with a proven track record in customer service, cash management, and administrative operations. Thrives in collaborative team settings and excels at handling sensitive information with discretion and integrity. Demonstrates proficiency in task prioritization, project management, and delivering exceptional support in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Personal Assistant (Remote-Part Time)
4fortyfouratelier
06.2024 - Current
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
Cafeteria Customer Service Representative (Lead)
Eltham High School
09.2023 - Current
- Worked effectively in fast-paced environments.
- Implemented new training programs for better team performance and improved service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts and ensuring high-quality service service.
- Operated POS system efficiently, ensuring accurate order input and payment processing for fast-paced service.
Retail Operations/Customer Sales and Service Expert
Star Flex Bar & Fast-Food
08.2021 - 07.2023
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Streamlined processes for handling customer complaints, resulting in faster resolutions and increased satisfaction rates.
- Developed strong relationships with clients, fostering loyalty and repeat business for the company.
- Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
Transaction Services Agent
Western Union
05.2019 - 01.2021
- Maintained a high level of confidentiality with sensitive customer information, adhering to strict data protection guidelines at all times.
- Assisted in training new employees on Western Union systems, policies, and best practices, facilitating their smooth integration into the team.
- Improved efficiency of money transfers by staying up-to-date on currency exchange rates and understanding regulatory requirements for international transactions.
Education
Certificate -
Dell’s Beauty School
Kingston Spanish Town High
St.Catherine Skills
- Effective communication
- Analytical problem-solving skills
- Creative thinking capacity
- Detail-oriented mindset
- Dedicated team player
- Time management
- Customer service
- Multitasking and organization
Timeline
Personal Assistant (Remote-Part Time)
4fortyfouratelier
06.2024 - Current
Cafeteria Customer Service Representative (Lead)
Eltham High School
09.2023 - Current
Retail Operations/Customer Sales and Service Expert
Star Flex Bar & Fast-Food
08.2021 - 07.2023
Transaction Services Agent
Western Union
05.2019 - 01.2021
Certificate -
Dell’s Beauty School
Spanish Town High
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