Ally Adams
Lehi,UT
Summary
Dynamic Operations Manager with a proven track record at Ruma Aesthetics, enhancing operational efficiency and employee empowerment. Excelled in customer service and operations management, significantly improving client relationships and workflow planning. Skilled in Microsoft Office and social media, adept at fostering positive environments and achieving company goals with innovative strategies.
Overview
7
7
years of professional experience
Work History
Operations Manager
Ruma Aesthetics
12.2020 - Current
- Empowered employees to take ownership of their responsibilities.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and ordering for new products
- Led hiring, onboarding and training of new hires.
- Created new protocols.
Guest Services Receptionist
Amara Day Spa
01.2019 - 06.2020
- Handled high-pressure situations with professionalism, resolving guest complaints respectfully and maintaining customer loyalty.
- Assisted guests with special requests, ensuring a personalized and memorable experience at the spa.
- Strengthened relationships with repeat customers through attentive service and recognition of their preferences.
- Streamlined check-in and check-out processes for improved guest experience and increased positive reviews.
Private Nanny
Katie Anderson
10.2018 - 12.2019
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books!
- Prepared meals, and snacks.
- Built positive relationships with parents and kids.
Receptionist
Hope Avenue
06.2018 - 11.2018
- Greeted incoming customers professionally and provided friendly assistance.
- Helped customers pick out new clothes, and feel confident in them.
- Kept boutique clean and organized.
Education
Master of Arts - Esthetician
Skin Science
Orem, UT01-2018
Skills
- Problem-solving
- Operations management
- Customer service
- Employee relations
- Goal setting
- Client relationships
- Inventory control
- Work flow planning
- Proficient in microsoft word, excel, mac, etc
- Skilled at social media management
Timeline
Operations Manager
Ruma Aesthetics
12.2020 - Current
Guest Services Receptionist
Amara Day Spa
01.2019 - 06.2020
Private Nanny
Katie Anderson
10.2018 - 12.2019
Receptionist
Hope Avenue
06.2018 - 11.2018
Master of Arts - Esthetician
Skin Science
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